Room Attendant - Full Service (Housekeeper) - The Historic Cavalier Hotel

Gold Key PHR; Virginia Beach (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

The Cavalier Resort in Virginia Beach is seeking dedicated Room Attendants. Your role will ensure our guest rooms meet high standards of cleanliness and efficiency, contributing to an exceptional guest experience. Previous housekeeping experience is desired, along with effective communication skills and physical stamina to perform the tasks efficiently.

Qualifications

• Expérience en housekeeping ou similaire souhaitée.
• Capacité à travailler de manière autonome.
• Endurance physique pour répondre aux exigences du poste.

Responsibilities

• Nettoyer et fournir toutes les chambres assignées quotidiennement.
• Maintenir une attitude amicale et accessible.
• Respecter les normes de sécurité et signaler les conditions dangereuses.

Skills

Communication efficace

Attention aux détails

Capacité physique

Job description

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The Cavalier Resort is hiring top talent to provide exceptional care to our guest rooms, ensuring a VIP experience for our guests. If you are meticulous and enjoy making sure everything is just right, a career at The Cavalier Resort may be perfect for you.

Overview

Clean and supply all assigned guest rooms daily, with special attention to guest belongings. Stock each room with the necessary supplies to ensure every guest has a perfect stay.

Responsibilities

• Understand your job responsibilities and complete all required training.
• Know property standards (SSI) and room types.
• Attend pre-shift meetings, ask questions for clarification, and follow instructions.

• Be punctual: follow your schedule, adhere to attendance guidelines, and wear the proper uniform.
• Follow clock-in and clock-out procedures.

• Maintain a friendly and approachable attitude.
• Follow personal appearance and uniform standards, practice good hygiene.
• Use approved language and scripting when interacting with guests.
• Follow proper procedures and scripting when entering guest rooms.

• Serve guests professionally and collaboratively, embodying the company’s service culture, "The Keys to Making it Right."

• Use your Room Attendant Board for instructions, special requests, and cleaning priorities.
• Complete cleaning tasks methodically and promptly, following PHR Steps of Service, ensuring attention to detail and efficiency.
• Ensure all guest rooms meet documented SSI standards before turnover and inspection.

• Maintain your tools and equipment: set up carts or caddies according to standards, use approved tools and checklists, and complete room assignment sheets for supervisor review at the end of your shift.

• Produce clean guest rooms that meet or exceed quality and efficiency standards.

• Keep your work area, cart, and closets organized and clean.
• Report deficiencies promptly to your supervisor or via work order management.

• Prioritize safety: report unsafe conditions, violations, and support a safe work environment.
• Support the team by cooperating with colleagues and supervisors and contributing constructively to a positive work environment.

Other duties as assigned.

Qualifications

• Prior housekeeping or similar experience is desirable.
• Effective communication skills with guests, co-workers, and management.
• Physical ability to perform cleaning duties efficiently and thoroughly.
• Attention to detail, speed, accuracy, courtesy, and the ability to work independently.

Physical stamina is essential to handle the demands of the job.