Night Auditor - The Historic Cavalier Hotel

Gold Key PHR; Virginia Beach (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a Night Auditor for their Cavalier Resort in Virginia Beach. This full-time on-site role involves auditing hotel operations, providing exceptional guest service, and managing cash transactions. Ideal candidates will have a High School Diploma and strong guest relations skills, with prior experience preferred.

Qualifications

• High School Diploma or equivalent required.
• Accounting background preferred but not required.
• Experience as a Night Auditor is preferred.

Responsibilities

• Audit, balance, and report on food and beverage outlets' cash and credit operations.
• Perform front desk functions such as check-in, check-out, and customer service.
• Run the night audit final to ensure all revenues are balanced nightly.

Skills

Guest relations

Telephone etiquette

Mathematical concepts

Education

High School Diploma or equivalent

Tools

PC

Cash register

Calculator

Microsoft Word

Microsoft Excel

Job description

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This is a full-time on-site role for a Night Auditor at Cavalier Resort Virginia Beach. The Night Auditor will be responsible for guest service responsibilities, handling reservations, communicating effectively with guests, providing exceptional customer service, and managing cash transactions.

Overview

The Night Auditor will audit, balance, and report on various hotel areas such as food & beverage outlets, the front desk, gift shop, etc., to ensure accurate, timely information, adherence to hotel policies, and fraud prevention.

Responsibilities

1. Audit, balance, and report on all food and beverage outlets' cash and credit operations, including checks, over/short figures, deposits, counts, house charges, promotional materials, postings, etc., and reset registers for accuracy.
2. Audit, balance, post, and report on the front desk activities, including room charges, phone calls, folios, corrections, adjustments, taxes, disputed charges, deposits, etc., to ensure accuracy and proper cash handling.
3. Audit, balance, prepare, verify, and report on room information to assist room management.
4. Prepare and input statistics and income journal sheets for daily reports.
5. Balance and close all bank ticket codes daily.
6. Run the night audit final to ensure all revenues are balanced nightly.
7. Perform duties of a Front Desk Clerk, including express checkouts.
8. Assist PBX with wake-up calls as needed.
9. Perform as a bellperson upon request.
10. Meet with Front Office staff to discuss daily activities and yield management strategies.
11. Perform front desk functions such as check-in, check-out, and customer service.
12. Greet and interact with guests professionally, creating a "WOW" experience.
13. Satisfy all guest requests promptly and efficiently.
14. Review management reports including occupancy forecasts, night audit summaries, house account backups, and productivity results.
15. Print reports and reconcile daily departmental activities for business closeout.
16. Apply mathematical concepts like fractions, percentages, ratios, and proportions in practical scenarios.
17. Post room charges and taxes, and perform OnQ functions to close the business day.
18. Complete closeout reports and balance daily credit card transactions.
19. Ensure Zip Out check-out folios are printed and delivered.
20. Obtain payment for all guest rooms and ensure credit card approvals are current.
21. Reconcile OnQ with Lodgenet system and phone revenue with call accounting system.
22. Retrieve hotel call reports and forward via email.
23. Prepare morning reports for Housekeeping.
24. Complete the hotel Income Journal and Night Audit Input for PHR.
25. Submit daily credit card batches and complete the Night Audit Checklist.
26. Perform cash balancing and nightly cash drop.
27. Complete F&B Income Journal.

Qualifications

• High School Diploma or equivalent.
• Accounting background preferred but not required.
• Proficient in operating PC, cash register, and calculator.
• Strong guest relations and telephone etiquette skills.
• Experience as a Night Auditor is preferred.
• Proficient in Microsoft Word and Excel, including formula building.