Room Attendant - Extra

The Carlyle, A Rosewood Hotel; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a dedicated Room Attendant to join their team. This role offers the opportunity to ensure exceptional cleanliness and guest satisfaction in a prestigious environment. You will be responsible for maintaining the highest standards of room cleanliness and organization, while also addressing guest needs with professionalism and care. With competitive benefits and a focus on personal and professional growth, this position is perfect for those looking to advance their career in a supportive and dynamic setting.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Retirement Benefits

Paid Holidays

Growth Opportunities

Qualifications

• Minimum two years’ experience in a similar role at a luxury property.
• Strong command of spoken and written English; fluency in other languages preferred.

Responsibilities

• Clean guest rooms as assigned, ensuring established cleanliness standards.
• Respond promptly to guest requests and maintain positive guest relations.

Skills

Interpersonal Skills

Attention to Detail

Time Management

Education

Experience in Luxury Hospitality

Tools

HotSOS

Job description

Join to apply for the Room Attendant - Extra role at The Carlyle, A Rosewood Hotel

Begin Your Rosewood Journey

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

The Carlyle, A Rosewood Hotel is currently recruiting a Room Attendant. The Room Attendant is responsible for cleaning guest rooms as assigned, ensuring the hotel's established standards of cleanliness. The Room Attendant reports any maintenance deficiencies and handles guest requests or complaints, maintaining the confidentiality and security of all guest rooms.

Essential Responsibilities

1. Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
2. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
3. Anticipate guests’ needs, respond promptly, and acknowledge all guests, regardless of busyness or time of day.
4. Maintain positive guest relations at all times.
5. Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
6. Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
7. Service assigned guest rooms according to hotel and brand standards.
8. Update the status of rooms cleaned on the assignment sheet.
9. Ensure security of any assigned guest room keys.
10. Report any damages or maintenance problems to the Coordinator.
11. Use HotSOS codes via phone to report maintenance issues and other requests, including replenishing coffee machines.
12. Turn over lost and found items from guest rooms to the Coordinator.
13. Participate in quality control activities.
14. Interact courteously and professionally with all guests, staff, and community members.
15. Respond promptly and professionally to resolve guest and staff difficulties.
16. Perform various duties, often switching tasks without loss of efficiency or composure.
17. Maintain grooming and attire standards daily at a high level.
18. Model the company’s culture, vision, mission, and core values at all times.
19. Perform other duties as required.

Qualifications

1. Minimum two years’ experience in a similar role at a luxury or ultra-luxury property.
2. Minimum two years’ experience in a similar role at a five-star luxury or ultra-luxury property or Michelin-starred restaurant.
3. Strong command of both spoken and written English; fluency in additional languages is preferred.
4. Excellent interpersonal skills, positive attitude, and ability to work cohesively as part of a team.

Competitive Benefits

• Medical, dental, vision, and retirement benefits
• Paid holidays
• Opportunities for personal and professional growth through global talent development programs

Compensation

$29.15 - $38.87 per hour