Room Attendant - Executive & Admin

Seminole Hard Rock; New York (NY); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Benefits may vary by employment status

Career site benefits list

Job summary

Seminole Hard Rock in New York is seeking an Extra Room Attendant responsible for cleaning rooms, turning down beds, stocking linens and amenities, and delivering guest services in occupied and vacant spaces. You will follow the hotel's cleaning sequence, report maintenance issues, interact with guests politely, and maintain a clean, safe, and welcoming environment.

The role requires teamwork and adherence to SOPs to ensure amplified service.

Qualifications

• Experience in housekeeping is preferred.
• Ability to stand for long periods and perform cleaning tasks.

Responsibilities

• Clean rooms according to assignment sheet priority; update assignment sheet during shift.
• Turn down rooms according to assignment sheet priority, update assignment sheet during shift and upon request.
• Service late departure rooms or rooms as requested.
• Promptly answer the designated pager device.
• Stock caddies/carts with cleaning supplies, linen, amenities and equipment.
• Inspect rooms and report damages or maintenance issues.
• Maintain cart cleanliness and housekeeping closets; greet guests and be courteous.
• Follow Do Not Disturb procedures and log interactions with guests.

Skills

Guest service

Attention to detail

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

POSITION SUMMARY

The Extra Room Attendant is responsible for a combination of cleaning duties to maintain guest rooms (occupied and checked-out rooms and suites) in a clean and orderly manner, turning down guest beds. Duties include guest service, vacuuming, making beds, replenishing linens, and cleaning rooms, halls, bathrooms and delivering any other needs of the guest.

PRIMARY RESPONSIBILITIES

• Clean rooms according to assignment sheet priority; update assignment sheet during shift.
• Turn down rooms according to assignment sheet priority, update assignment sheet during shift and or upon request
• Service first any late departure rooms or any rooms as per requested.
• Promptly answer the designated pager device.
• Refresh guest rooms, including turning down bed, emptying trash, refreshing ice bucket and glasses, linen/towels, cleaning bathroom, replacing amenities, adjusting drapes, and lighting, and placing bathrobes and slippers, according to turndown sequence.
• Stock caddies/carts with all required cleaning supplies, linen, amenities, and equipment.
• Promptly answer the designated pager device.
• Strip rooms
• High dust including vents
• Make sofabed / rollaway bed / crip in stayover rooms - RA, upon request HSMN
• Stock/ replenish complimentary water for guests
• Self-inspect rooms
• Place HotSos order for any damaged, broken, and non-functioning items
• Service first any rooms as per requested or directed by the Floor Manager and Office coordinator.
• Maintain awareness of guests in corridors, greeting guests in passing, using names when known, moving carts to allow guests to pass, and turning off vacuum cleaners when guests are present.
• Enter guest rooms according to procedures, including respecting Do Not Disturb rooms.
• Clean rooms according to full room cleaning sequence, when required.
• Clean guest rooms, including beds, furniture, floors, fixtures, closets, and bathroom, according to room cleaning sequence.
• Deep clean guest rooms according to schedule.
• Remove In Room Dining trays/tables from guest rooms and corridors.
• Ensure all equipment in guest room is in working order and all amenities are free of damage,
• Deliver and remove cribs and rollaway beds.
• Clean vacuum cleaners daily.
• Unload and store all unused items from caddies/carts, and store caddies/carts correctly.
• Knowledgeable of housekeeping etiquettes per SOPs.
• Clean and replenish Lavazza coffee machines in guest rooms.
• Remove and replace dirty glasses from the rooms as needs.
• Use correct cleaning chemicals and microfibers clothing for designated surfaces according to company standards.
• Inform your manager and log immediately of any lost property items found.
• Understand the DND, late service and refuse service procedures and Reported to the Floor Manager and Office coordinator.
• Report immediately any damages or maintenance issues.
• Liaise with the houseman regarding what linen and equipment is needed in the pantry.
• Bring reject or abused linen to the attention of the floor manager.
• Report any guest request of preferences to the Floor Manager.
• Check just before end of your shift if any rooms request services.
• Maintain cart cleanliness at all times
• Maintain and clean housekeeping closets before finishing your shift.
• Maintain positive and professional communication with all staff.
• Provide recognition to others, including co-workers, supervisors, managers, and directors.
• Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
• Ensure a healthy and safe work environment for co-workers and guests.
• Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
• Promote property outlets to guests.
• Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
• Resolve guest complaints using property procedures.
• Create a positive environment in which all employees have the ability to maximize their potential.
• Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
• Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
• Participate in Sound Check meetings on each shift.
• Always smile and offer a warm greeting to all.
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture,