Room Attendant — Create Personal Guest Experiences

Kimpton Hotels & Restaurants; Philadelphia (Philadelphia County); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

Kimpton Hotels & Restaurants in the United States is hiring a Room Attendant to clean guest rooms and common areas while delivering outstanding service. You will build relationships with guests and act as an advocate for the hotel to encourage return visits.

The role requires attention to detail, adherence to hotel procedures, and a commitment to guest safety. A high school diploma or GED is preferred, with about one year of customer service experience. Benefits and support are provided.

Qualifications

• High School Diploma or GED preferred.
• 1 year of experience in customer service or similar role.
• Excellent problem solver with great intuition.
• You genuinely care for the safety and security of the guests.

Responsibilities

• Clean, dust, wax, scrub, polish and service guest rooms daily in line with hotel procedures.
• Replace linens on beds and replenish guest room supplies, empty wastebaskets. Rearrange furnishings, drapes and room accessories.
• Provide necessary linen and amenities to guests in accordance with the guest room legend.
• Leave rooms in uniform arrangement as determined by the Executive Housekeeper and make sure the door is closed and the room is locked.
• Report any damage, hazards, repairs, and strangers in assigned areas.
• Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and found item. Log the date, where it was found, description of the item and the name of the person who found it.
• Clean all corridors and service areas. Respond to any projects or requests developed by the Housekeeping management team.
• Responsible for the pass key security and assuring that it is turned in at the close of each shift or according to the specific hotel guidelines.
• Restock the cart at the end of your shift and organize the linen closet to prepare for the next day.
• Report any exceptional and/or unusual circumstances, such as no luggage in a stay-over room, no service needed, sleep-outs, guests smoking in rooms, etc. to the on duty supervisor or manager.
• Perform other duties as directed, developed, or assigned.

Skills

Customer service

Problem solving

Guest safety awareness

Education

High School Diploma or GED

Job description

Kimpton Hotels & Restaurants in the United States is hiring a Room Attendant to clean guest rooms and common areas while delivering outstanding service. You will build relationships with guests and act as an advocate for the hotel to encourage return visits.

The role requires attention to detail, adherence to hotel procedures, and a commitment to guest safety. A high school diploma or GED is preferred, with about one year of customer service experience. Benefits and support are provided.