Room Attendant

Highgate; Somerville (MA); On-site; USD 20,664 - 27,552; Full time

Job summary

Highgate in Somerville is looking for a Room Attendant to maintain guest room cleanliness and uphold brand standards. Responsibilities include daily cleaning, restocking supplies, and ensuring overall satisfaction from guests.

The ideal candidate should have a high school diploma or equivalent, and experience in hospitality is preferred. Effective communication and the ability to stand for extended periods are essential.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 50 pounds of force occasionally.
• Ability to stand during entire shift.

Responsibilities

• Thoroughly clean and sanitize guest rooms on a daily schedule.
• Remove trash and dirty linen from public spaces and rooms.
• Restock cart with cleaning and sanitization supplies.

Skills

Effective communication

Attention to detail

Customer service

Education

High School diploma or equivalent

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

La Quinta Boston - Somerville

23 Cummings Street, Somerville, MA 02145

Overview

The Room Attendant will be servicing guest rooms, while making sure to follow a comprehensive cleaning process throughout the hotel following all of the Brand and CDC guidelines for cleanliness.

Responsibilities

• Thoroughly clean and santize guest rooms on a regular schedule, daily.
• Remove all trash and dirty linen from public spaces, hallways, and rooms.
• Keep all hallways, public areas and closets clean, neat and vacuumed
• Restock cart with cleaning and sanitization supplies such as bleach, mops, wipes, brooms.
• Replenish chemical bottles.
• Ensure overall cleanliness satisfaction for all rooms, public spaces, and guest touch points.
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Clean and sanitize according to CDC and brand standards

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.