Room Attendant

Wyndham Hotels & Resorts; Shelton (CT); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a Room Attendant to maintain clean and attractive guestrooms while providing excellent service to guests. Responsibilities include cleaning, restocking supplies, and ensuring guest satisfaction. Ideal candidates should have a high school diploma and strong communication skills.

Qualifications

• Experience in a hotel or related field preferred.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Ensure overall guest satisfaction.
• Report maintenance repairs immediately.

Skills

Communication

Customer Service

Education

High School diploma

Job description

Job Title: Room Attendant

Location: Residence Inn Shelton, 1001 Bridgeport Ave, Shelton, CT 06484

Compensation: Hourly

Company Overview

Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. We are the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. Our portfolio exceeds $20 billion in assets and generates over $5 billion in revenue. We offer expert guidance throughout all stages of the hospitality property cycle, develop bespoke hotel brands, and utilize proprietary revenue management tools to maximize asset performance. Our executive team comprises some of the most experienced leaders in the hotel industry. Highgate maintains offices in London, New York, Dallas, and Seattle.

Overview

The Room Attendant is responsible for maintaining clean, attractive guestrooms and providing attentive, courteous, and efficient service to all guests.

Responsibilities

1. Thoroughly clean guestrooms according to standards.
2. Complete all pre-cleaning duties, including guest supplies, cleaning supplies, and linen for housekeeping cart setup.
3. Remove all trash and dirty linen from guestrooms and hallways.
4. Keep hallways, public areas, and closets clean, neat, and vacuumed.
5. Restock housekeeping cleaning carts for the next day.
6. Replenish chemical bottles.
7. Report missing items from rooms (e.g., irons, hair dryers) to Housekeeping Supervisor/Manager.
8. Report maintenance repairs immediately to Housekeeping Supervisor/Manager.
9. Handle Lost and Found items according to standards.
10. Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Ability to exert up to 50 pounds of force occasionally and 20 pounds frequently to lift, carry, push, or pull objects.
• Ability to stand for the entire shift.
• Effective verbal and written communication skills with all levels of employees and guests, in an attentive, friendly, courteous, and service-oriented manner.