Room Attendant

Onni Group of Companies; Seattle (WA); On-site; USD 31,684 - 33,062; Full time

Benefits offered by this job

Generous PTO

401(k) match

Referral program

Parking/commuting

Hotel discount

Education allowance

Housing discount

Job summary

Onni Group of Companies is seeking a Room Attendant to clean guest rooms and maintain high standards of cleanliness and organization throughout the property.

You will follow hotel procedures, use correct cleaning materials, and ensure guest satisfaction while supporting a positive guest experience across our Seattle-area properties.

Qualifications

• Excellent attention to detail and organizational skills.
• Strong guest-service mindset and speaking clearly with guests.
• Ability to work weekends and flexible shifts.
• Capable of following safety and cleaning procedures per OSHA/hotel standards.
• Respects guest confidentiality and privacy.

Responsibilities

• Cleans guest rooms as assigned.
• Maintains cleanliness, sanitation, and organization of work areas.
• Uses appropriate cleaning products per surfaces and hotel rules.
• Transports and restocks cart with supplies and linens.
• Operates and maintains equipment according to training.
• Provides service per assignment sheet, beds and towels replaced.
• Maintains positive guest relations and resolves complaints.
• Adheres to department policies and procedures.
• Makes up beds, cleans bathrooms, and replaces amenities.
• Anticipates guest needs and responds promptly.
• Reports damages or lost and found items to the Manager.
• Returns cart and cleans equipment at shift end.

Skills

Attention to detail

Guest service

Teamwork

Time management

Communication

Job description

Job Description

oRoom Attendant cleans guest rooms as assigned, ensuring the property’s established standards of cleanliness.

Perks & Benefits

• Generous PTO Plan
• 401(k) employer match
• Referral program
• Free on-site parking or commuting support
• Hotel discount at various properties
• Annual education allowance of up to $1,000
• Residential housing discount after 1 year of continuous employment

What Will You Do?

• Cleans guest rooms as assigned.
• Monitors and maintains cleanliness, sanitation, and organization of assigned work areas.
• Uses correct cleaning materials for designated surfaces, according to OSHA regulations and hotel requirements.
• Transports cart with cleaning supplies, guest room amenities and linens to assigned guest room and secures position.
• Provides cleaning service according to assignment sheet: empties trash containers, removes all dirty terry and replaces with clean towels; replaces soiled bed sheets and makes bed with clean linen; cleans kitchen and sets lighting and thermostat to designated levels.
• Maintains positive guest relations.
• Resolves guest housekeeping complaints and ensures guest satisfaction.
• Maintains complete knowledge of and complies with all departmental policies, service procedures and standards.
• Maintains complete knowledge of correct maintenance and use of equipment; uses equipment only as intended.
• Anticipates guests’ needs, responds promptly, and acknowledges all guests regardless of time of day.
• Becomes familiar with all services/features and local attractions/activities to respond to guest inquiries accurately.
• Removes soil, dirt, soap build‑up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Replaces facial tissues, toilet tissue and bathroom amenities in correct amount and location.
• Updates status of rooms cleaned and turned down on assignment sheet or in the system.
• Returns and restocks cart at end of shift.
• Empties vacuum bag and wipes vacuum clean.
• Ensures security of any assigned guest room keys.
• Reports any damages or maintenance problems and turns over any lost and found items from guest rooms to the Manager.
• Makes up cribs and rollaway beds and re‑hangs/refolds clothes.
• Performs other duties as assigned.

What You Bring

• Strong attention to detail with the ability to prioritize and organize.
• Understanding of guest service needs.
• Speedy and accurate work.
• Clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Work cohesively with co‑workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.
• Ability to work weekends and a flexible schedule.

Salary Range

$23-$24/hr

About The Company

Onni has been building communities for people to live, work, and play for over half a century. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

AI Use

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws. All AI‑generated or AI‑assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI‑generated content as solely their own original work.