Room Attendant

Omni Hotels & Resorts; Richmond (VA); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hotel chain in Richmond, Virginia is seeking a Guest Room Attendant to maintain high cleanliness standards in guest rooms. Responsibilities include cleaning rooms, restocking supplies, and ensuring guest satisfaction. Candidates must demonstrate strong attention to detail and excellent customer service skills. Flexibility in working hours is essential, including nights and weekends. Candidates should be able to handle a fast-paced environment while maintaining professionalism.

Qualifications

• Strong attention to detail.
• Excellent customer service and verbal communication skills.
• Maintain a professional business appearance.

Responsibilities

• Thoroughly clean guest rooms including making beds and cleaning bathrooms.
• Restock and replace used items within guest rooms.
• Check all equipment prior to and after use to ensure it is in good working order.

Skills

Attention to detail

Customer service

Verbal communication

Job description

Omni Richmond Hotel, 100 South 12th Street, Richmond, Virginia, United States of America

Overview

The Guest Room Attendant position is responsible for maintaining a high standard of cleanliness in each guest room. Room Attendants refresh rooms for guests who are continuing their stay, as well as thoroughly clean rooms of guests who have checked out in preparation for the next guest checking in.

Responsibilities

• Thoroughly clean guest rooms including: making beds, cleaning bathrooms, vacuuming, and dusting.
• Uphold Omni Safe and Clean processes.
• Restock and replace used items within guest rooms.
• Communicate clean status of each room upon completion.
• Remove room service trays and tables from guest rooms.
• Stock supply cart and ensure that it is neat and well organized at all times.
• Check all equipment prior to and after use to ensure that it is in good working order.
• Maintain a professional, neat and organized appearance according to Omni standards.
• Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Attend all required department trainings and meetings.
• Perform any other duties required by management.

Qualifications

• Strong attention to detail.
• Excellent customer service and verbal communication skills.
• Maintain a professional business appearance, attitude, and performance.
• Prior housekeeping experience required or other relevant environmental services experience.
• Stand or walk for an extended period or for an entire work shift. Requires frequent bending, reaching overhead and squatting.
• Must be willing to work flexible hours as needed during busy times and high‑profile events, including nights, weekends and holidays.
• Candidate must be able to work in a fast‑paced environment and be able to handle multiple priorities.
• Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Must meet standards of appearance and maintain a high level of personal hygiene at all time.
• Ability to communicate both verbally and in writing in English with guests, management, and co‑workers.
• Computer literacy to include: Payroll systems

Equality Opportunity Information

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: ...

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.