Room Attendant

Sonesta International Hotels; Pittsburgh (Allegheny County); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Room Attendant to join their Housekeeping team. This role involves ensuring guest satisfaction by maintaining cleanliness in guest rooms and public areas, adhering to brand standards. The ideal candidate will have previous housekeeping experience, strong physical stamina, and a commitment to delivering exceptional service. With a focus on teamwork and quality, this position offers a chance to contribute to a welcoming environment while enjoying various benefits, including medical and dental insurance, paid time off, and hotel discounts. If you thrive in a fast-paced setting and enjoy making a positive impact on guests' experiences, this opportunity is perfect for you.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Hotel discounts

Educational assistance

Parental leave

Qualifications

• Previous housekeeping experience preferred.
• Ability to lift up to 75 pounds and perform physical tasks.

Responsibilities

• Clean and service assigned rooms following established standards.
• Respond to guest complaints and requests to ensure satisfaction.
• Assist with deep cleaning projects and report repairs.

Skills

Housekeeping experience

Customer service

Fluent English

Physical stamina

Education

High School Diploma

Job description

Join to apply for the Room Attendant role at Sonesta International Hotels

The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand standards to ensure guest satisfaction.

Responsibilities

• Deliver Sonesta Service in all guest interactions according to G.U.E.S.T. standards.
• Respond to guest complaints and requests, taking corrective actions to ensure satisfaction.
• Clean and service assigned rooms or areas following established standards, including making beds, dusting, vacuuming, sanitizing bathrooms, and removing trash. May include cleaning kitchen areas and appliances.
• Notify supervisors when rooms are ready for sale or occupancy and report any unserviceable rooms.
• If assigned to laundry, monitor supplies and equipment, operate washers and dryers, inspect linens, and report damages.
• Minimize waste of supplies and amenities.
• Assist with deep cleaning projects as needed.
• Report repairs or unsafe conditions.
• Handle lost and found items according to procedures.
• Promote teamwork and quality service through communication with other shifts and management.
• Ensure compliance with health and safety laws.
• Perform other duties as assigned.

Qualifications and Requirements

• Previous housekeeping experience preferred.
• Experience in extended stay industry is a plus.
• Fluent English skills preferred; other languages beneficial.
• Basic reading, writing, and math skills preferred.
• Physical ability to stand, bend, climb, kneel, and move about; lift up to 75 pounds.
• Ability to work mornings, evenings, weekends, and holidays.

Additional Information

Benefits include medical, dental, vision insurance, 401(k), paid time off, hotel discounts, educational assistance, parental leave, and more. Sonesta is an equal opportunity employer. Please complete a full application and attach a resume when applying.