Room Attendant

Hyatt Hotels Corporation; Pittsburgh (Allegheny County); On-site; USD 24,000 - 32,000; Full time

Job summary

Hyatt Regency Pittsburgh is seeking a Room Attendant to clean and maintain guest rooms, public areas, and back-of-house spaces in line with company standards.

You will stock supplies, follow procedures, report issues, and support other housekeeping team members while upholding safety and guest service.

Qualifications

• 1-3 years of prior experience in a similar role.
• Bend and reach to dust, clean and make beds.
• Stand and walk for varying lengths of time.
• Talk to guests to provide information and services.
• Move quickly to perform cleaning duties.
• Lift equipment and supplies as needed.

Responsibilities

• Stock the cart with cleaning supplies and amenities.
• Knock before entering guest rooms.
• Clean assigned guest rooms and replenish amenities.
• Report cleaned rooms for inspection.
• Notify damages or hazards in guest rooms.
• Maintain neatness in corridors and service areas.
• Follow safety, security, and department procedures.
• Turn in lost and found items and keys.
• Assist other housekeeping staff as needed.

Skills

Customer service

Attention to detail

Physical stamina

Communication skills

Teamwork

Job description

US - PA - Pittsburgh

Summary

Hyatt Regency Pittsburgh is seeking Room Attendants who possess a friendly and positive attitude. In this role, you will be tasked with cleaning and maintaining guest rooms, public areas, and back-of-house spaces such as the linen room and laundry areas, in accordance with company procedures and standards, ensuring that we exceed our guests' expectations.

RESPONSIBILITES & DUTIES

• Stocking the cart to guarantee that sufficient cleaning supplies, equipment, and amenities are available for the proper cleaning of each room.
• Following knocking procedures before entering a guest room.
• Cleaning the assigned guest rooms and ensuring that amenities are replenished in each cleaned room. Completing the entire housekeeping checklist.
• Reporting cleaned rooms to the supervisor for inspection.
• Notifying any damages or hazards present in guest rooms, such as burned-out light bulbs, broken furniture, or malfunctioning lights.
• Maintaining neatness in the corridors and service areas at all times.
• Turning in all lost and found items as well as all guest room keys.
• Adhering to all company policies and procedures.
• Following safety and security protocols and regulations.
• Being knowledgeable about department fire prevention and emergency procedures.
• Reporting unsafe conditions to management.
• Reporting accidents, injuries, near-misses, property damage, or loss to management.
• Ensuring a safe work environment by adhering to all safety and security procedures and regulations.
• All team members are expected to maintain a neat, clean, and well-groomed appearance, as specified in the team member handbook.
• Performing any related duties as requested by management.
• Assisting other housekeeping personnel as needed.

KNOWLEDGE SKILLS & ABILITIES

• 1-3 years of prior experience in a similar role.
• Bend and reach to dust, clean and make beds.
• Stand and walk for varying lengths of time, often long periods.
• Talk to many different kinds of people to give information, answer questions and provide required services.
• Visually inspect rooms for cleanliness and guest belongings that have been left behind.
• Use written communication skills to mark completed rooms on daily paperwork.
• Move fingers, arms and hands quickly and easily to perform cleaning duties.
• Lift all equipment and supplies on and off cart.

PHYSICAL DEMANDS

• Pushing heavy carts.
• Lifting fifty (50) pounds maximum.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.

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