Room Attendant

OKANA Resort & Indoor Waterpark; Oklahoma City (OK); On-site; USD 17,000 - 22,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Spa Attendant at OKANA Resort & Indoor Water Park in Oklahoma City. You will greet guests, provide facility tours, assist with equipment usage, and help with booking treatments to ensure an exceptional experience.

The role requires strong communication, attention to detail, and flexibility to work weekends/holidays; CPR/First Aid certification is preferred. You will help maintain a welcoming, safe spa environment.

Qualifications

• Guest-focused with excellent hospitality and communication skills.
• Ability to work under pressure in a fast-paced environment.
• Willingness to obtain CPR and First Aid certification.
• Flexible schedule including weekends and holidays.

Responsibilities

• Greet guests entering the Spa and provide tours of the facility.
• Assist guests with equipment usage and help book treatments by phone or in person.
• Record transactions in the appropriate system accurately.
• Monitor spa and fitness areas for cleanliness and safety; report incidents.

Skills

Guest service

Communication skills

Engaging personality

Attention to detail

Flexibility

Team player

Education

CPR/First Aid certification (preferred)

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-OkanaWhat you will have an opportunity to do:We are looking for a highly motivated, and customer focused to join our team as a Spa Attendant! As a Spa Attendant, you are responsible for the guest experience within the resort/hotel spa and ensuring those guests have an enjoyable, relaxing experience by engaging with the guests in a courteous and efficient manner. The Spa Attendant greets guests and introduces the facilities and program components to individuals and groups. This individual will ensure that the Spa area remains clean and stocked with every essential and assist guests with any needs or requests they may have. They will be working closely with different members of our team, so they will need to be quick on your feet and have an engaging attitude.If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!Your role:Greeting clients as they enter the SpaProviding clients with tours and information related to the Facility and its features.Assisting clients and guests with proper equipment usage.Assisting guests will booking treatments, either by phone or in person and recording the transactions in the appropriate area.Reporting any accidents or injuries to the Security Department.Monitors the spa and fitness room for cleanliness, safety, and provides direction or instruction when appropriate.What are we looking for?Someone with or the ability to obtain a CPR and First Aide certification preferredSomeone with an engaging and welcoming personalitySomeone with a strong attention to detailSomeone who can work under pressure in a fast-paced environmentSomeone with a passion for creating an exceptional experience for all guestsSomeone with excellent communication skillsSomeone who can frequent bend, push/pull, and lifting/carrying of up to 30 lbs. and occasional lifting/carrying of up to 50 lbs.Someone with a flexible schedule that allows them to work weekends and holidaysCompensation:$-$Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.