Room Attendant

Pyramid Burlington Management; United States; On-site; USD 17,000 - 25,000; Full time

Job summary

Pyramid Global Hospitality's OKANA Resort & Indoor Water Park in Oklahoma City is hiring a Spa Attendant. You will welcome guests, provide facility tours, assist with equipment, and help guests book treatments while recording transactions.

Join a fast-paced, guest-focused team. You’ll maintain spa cleanliness, ensure safety, and support colleagues, with a flexible weekend/holiday schedule and opportunities to grow within our diverse, world-class property.

Qualifications

• CPR and First Aid certification preferred.
• Engaging, welcoming personality with strong communication.
• Attention to detail and guest safety awareness.
• Ability to work under pressure in a fast-paced environment.
• Passion for creating exceptional guest experiences.
• Flexible schedule including weekends and holidays.

Responsibilities

• Greet clients as they enter the Spa and provide facility information.
• Escort guests, assist with equipment usage, and support bookings.
• Record transactions for spa services and treatments.
• Monitor spa areas for cleanliness and safety; report incidents.
• Collaborate with team members to ensure a seamless guest experience.

Skills

CPR/First Aid (cert preferred)

Engaging personality

Attention to detail

Work under pressure

Customer experience focus

Excellent communication

Lifting up to 30 lbs

Lifting up to 50 lbs occasionally

Flexible weekends/holidays

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana

What you will have an opportunity to do:

We are looking for a highly motivated, and customer focused to join our team as a Spa Attendant! As a Spa Attendant, you are responsible for the guest experience within the resort/hotel spa and ensuring those guests have an enjoyable, relaxing experience by engaging with the guests in a courteous and efficient manner. The Spa Attendant greets guests and introduces the facilities and program components to individuals and groups. This individual will ensure that the Spa area remains clean and stocked with every essential and assist guests with any needs or requests they may have. They will be working closely with different members of our team, so they will need to be quick on your feet and have an engaging attitude.

If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!

Your role:

• Greeting clients as they enter the Spa
• Providing clients with tours and information related to the Facility and its features.
• Assisting clients and guests with proper equipment usage.
• Assisting guests will booking treatments, either by phone or in person and recording the transactions in the appropriate area.
• Reporting any accidents or injuries to the Security Department.
• Monitors the spa and fitness room for cleanliness, safety, and provides direction or instruction when appropriate.

What are we looking for?

• Someone with or the ability to obtain a CPR and First Aide certification preferred
• Someone with an engaging and welcoming personality
• Someone with a strong attention to detail
• Someone who can work under pressure in a fast-paced environment
• Someone with a passion for creating an exceptional experience for all guests
• Someone with excellent communication skills
• Someone who can frequent bend, push/pull, and lifting/carrying of up to 30 lbs. and occasional lifting/carrying of up to 50 lbs.
• Someone with a flexible schedule that allows them to work weekends and holidays

Compensation:

$ - $

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of e