Room Attendant

SpringHill Suites; Norfolk (VA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid Time Off

401K Investment

Referral Bonus

Associate Development Plan

Internal Promotion Opportunities

Medical, Dental, Vision

Voluntary Benefits, FSA and HSA

Associate Travel Program Discounts

Job summary

SpringHill Suites Norfolk is seeking a Room Attendant to maintain cleanliness standards for guest rooms and associated areas. You will clean rooms, stock supplies, and complete daily reports to ensure guest satisfaction and security.

The role requires physical stamina and reliability, with on-going duties assigned by the Executive Housekeeper. Flexible weekend/holiday availability is common, with benefits such as PTO and health coverage for full-time staff where applicable.

Qualifications

• High school diploma or equivalent preferred.
• Physical requirements include standing, speaking, hearing, reading, writing; ability to lift 30–40 lbs.

Responsibilities

• Cleans and prepares guest rooms per cleaning procedures.
• Maintains carts with supplies and stocks as needed.
• Completes daily room reports and notes maintenance or shortages.
• Ensures guest rooms and areas are secure and safe; reports anomalies.
• Assists with other housekeeping duties as assigned by supervisor.

Skills

Attention to detail

Dependable

Time management

Guest service mindset

Education

High school diploma or equivalent

Job description

COME AND JOIN OUR AMAZING TEAM!Most positions do require weekend and holiday availability.We are pleased to share the benefit options that we offer:Paid Time Off401K InvestmentReferral BonusAssociate Development Plan OpportunitiesInternal Promotion OpportunitiesMedical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associatesAssociate Travel Program DiscountsRoom Attendant maintains cleanliness standards for all hotel guest rooms and/or other assigned areas in a timely and organized manner to ensure guest satisfaction. Job requirements include, must be unquestionably honest and dependable. High school diploma or equivalent preferred. Physical requirements include standing, speaking, hearing, reading, writing, able to carry between 30-40 lbs., walking, lifting and carrying, reaching overhead, pushing, pulling, bending and able to walk stairs.Duties to include, but not limited to:Cleans and prepares guest rooms for occupancy through proper application of company specified cleaning procedures.Maintains and stocks carts with specified quantities of required supplies to adequately clean assigned rooms.Completes the Room Attendant Daily Report, correctly identifies the status of each assigned room, and reports any maintenance problems or product shortages.Maintains security for guests and property by keeping room doors locked at all times; reporting any suspicious activity by guests or others; properly labeling lost and found articles and turning them in to the hotel; observing all other security and safety regulationsPerforms other tasks as assigned by the Executive Housekeeper, (i.e. delivering or returning on-loan equipment, vacuuming corridors, cleaning public or employee restrooms, washing windows, working in the laundry, checking rooms, or training other employees, etc.)Maintain a clean, neat and orderly work area.Promptly and courteously handle guest complaints when needed.Keeps linen room locked and linen cart neat and organized according to standards.Reports lost and found articles to supervisor.