Room Attendant

Wyndham Hotels & Resorts; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel brand is seeking a Room Attendant at the Graduate by Hilton New York. This role involves maintaining high cleaning standards in guestrooms, ensuring quality service to guests, and contributing to overall guest satisfaction. Ideal candidates have a service-oriented attitude and can handle physical tasks effectively.

Qualifications

• Hotel or related experience is a plus.
• Ability to exert up to 50 pounds occasionally and 20 pounds frequently.
• Ability to stand throughout the shift.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Restock housekeeping carts for the next day.
• Ensure overall guest satisfaction.

Skills

Effective verbal communication

Service-oriented attitude

Education

High School diploma or equivalent

Job description

Compensation Type: Hourly

Company Overview: Highgate Hotels is a leading real estate investment and hospitality management company recognized for innovation in the industry. It is a dominant player in U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. The company's portfolio exceeds $20 billion in asset value and generates over $5 billion in revenue. Highgate offers expertise from planning to disposition, develops bespoke hotel brands, and uses industry-leading revenue management tools. The executive team comprises experienced hotel management leaders, making Highgate a trusted partner for top ownership groups and hotel brands. Offices are located in London, New York, Dallas, and Seattle.

Location: Graduate by Hilton New York, part of the Graduate Hotels collection, located on the Cornell Tech Campus on Roosevelt Island. The hotel features innovative architecture by Snøhetta, with interior design by Graduate Hotels' in-house team, blending Old School and New Age aesthetics inspired by Roosevelt Island's history and Cornell's future. The property includes the Panorama Room, a rooftop bar and lounge designed by Parts and Labor Design, offering panoramic city views and a cinematic, futuristic ambiance.

Overview: The Room Attendant maintains clean and attractive guestrooms, providing attentive, courteous, and efficient service to guests.

Responsibilities:

1. Thoroughly clean guestrooms according to standards.
2. Complete pre-cleaning duties, including guest supplies, cleaning supplies, and linen setup.
3. Remove trash and dirty linen from guestrooms and hallways.
4. Keep hallways, public areas, and closets clean, neat, and vacuumed.
5. Restock housekeeping carts for the next day.
6. Replenish chemical bottles.
7. Report missing items from rooms to Housekeeping Supervisor/Manager.
8. Report maintenance issues immediately.
9. Handle Lost and Found items according to standards.
10. Ensure overall guest satisfaction.

Qualifications:

• High School diploma or equivalent preferred; hotel or related experience is a plus.
• Ability to exert up to 50 pounds occasionally and 20 pounds frequently.
• Ability to stand throughout the shift.
• Effective verbal and written communication skills, friendly and service-oriented attitude.