Room Attendant

Highgate; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Highgate Hotels seeks a dedicated Room Attendant for its Graduate by Hilton New York property. The role involves maintaining clean and attractive guestrooms while providing courteous service to guests. Suitable candidates will have a high school diploma and a passion for hospitality.

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Ability to exert up to 50 pounds of force occasionally and 20 pounds frequently.
• Effective verbal and written communication skills in a friendly, courteous manner.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Remove trash and dirty linen from guestrooms and hallways.
• Ensure overall guest satisfaction.

Skills

Communication

Customer Service

Attention to Detail

Education

High School diploma or equivalent

Job description

Compensation Type: Hourly

Company Overview: Highgate Hotels is a premier real estate investment and hospitality management company recognized as an industry innovator. It is a dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with an expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio exceeds $20 billion in asset value and generates over $5 billion in revenue. The company offers expert guidance throughout all stages of the hospitality property cycle, develops bespoke hotel brands, and utilizes industry-leading revenue management tools. With offices in London, New York, Dallas, and Seattle, Highgate is a trusted partner for top ownership groups and hotel brands.

Location: Graduate by Hilton New York is part of the Graduate Hotels collection on the Cornell Tech Campus on Roosevelt Island. The hotel features architecture by Snøhetta and interior design by Graduate Hotels’ in-house team, blending Old School and New Age influences. The property includes the Panorama Room, a rooftop bar and lounge designed by Parts and Labor Design, offering stunning city views and a futuristic ambiance.

Overview: The Room Attendant maintains clean and attractive guestrooms, providing courteous and efficient service to guests.

Responsibilities:

1. Thoroughly clean guestrooms according to standards.
2. Complete pre-cleaning duties, including guest supplies, cleaning supplies, and linen setup.
3. Remove trash and dirty linen from guestrooms and hallways.
4. Keep hallways, public areas, and closets clean and vacuumed.
5. Restock housekeeping carts for the next day.
6. Replenish chemical bottles.
7. Report missing items and maintenance issues promptly.
8. Handle Lost and Found items according to standards.
9. Ensure overall guest satisfaction.

Qualifications:

• High School diploma or equivalent; hotel or related experience preferred.
• Ability to exert up to 50 pounds of force occasionally and 20 pounds frequently.
• Ability to stand throughout the shift.
• Effective verbal and written communication skills in a friendly, courteous, and service-oriented manner.