POSITION TITLE: Room Attendant Expedition Lodge
REPORTS TO:General Manager
POSITION SUMMARY:
A room attendant performs routine duties in cleaning and servicing of guest rooms under supervision of the housekeeping supervisor. Room attendants promote a positive image of the property to guests and must be pleasant, honest, and friendly and should also able to address guest requests and problems.
He/She should maintain complete knowledge of and comply with all housekeeping departmental policies/service and also the hotel's procedures/standards. Additionally, maintain complete knowledge of correct maintenance and use of equipment.
WHY JOIN OUR TEAM?
- Competitive hourly pay with opportunities for performance-based incentives.
- Vacation / Sick / Bereavement / Holiday Pay.
- Health/Vision/Dental Insurance.
- Life / STD Insurance.
- 401k Program.
- Employee Discounts (Brand Hotels & Company Hotels).
- Free, Third-Party Employee Assistance Program (personal and professional).
- Opportunities for growth within Vista Host’s expanding portfolio.
DUTIES AND RESPONSIBILITIES
Housekeeping Responsibilities
- Provide a clean and safe environment for guests by cleaning and maintaining guest rooms and common areas.
- Dust furniture, clean floors, and ensure all surfaces meet cleanliness standards.
- Collect dirty linens and transport them to the laundry area, delivering fresh linens to room attendant carts as needed.
- Restock guest room amenities, including towels, soaps, and toiletries.
- Respond to guest requests in a timely manner, such as delivering extra linens or items from the front desk.
- Report any safety, maintenance, or housekeeping concerns to management.
- Adhere to lost and found procedures, guest safety protocols, and hotel policies.
- Acknowledge and greet guests in public spaces, anticipating and addressing their needs.
General Responsibilities
- Ensure efficient completion of daily room cleaning assignments in a timely manner.
- Use supplies and equipment responsibly, reporting any shortages or issues to management.
- Maintain a friendly and professional demeanor with guests and team members.
- Follow established schedules and support other departments as needed, performing additional tasks assigned by management.
- Comply with hotel safety guidelines and procedures to ensure a secure environment for guests and staff.
POSITION REQUIREMENTS
- Must be able to stand for extended periods, frequently moving within and about the facility.
- Ability to carry or lift items weighing up to 50 lbs and push/pull up to 200 lbs.
- Must frequently handle objects and equipment necessary for cleaning and maintenance tasks.
- Basic reading and writing skills for understanding assignments, checklists, and guest requests.
- Flexibility to work nights, weekends, and holidays as needed.