Room Attendant

Pyramid Global Hospitality; Kamas (UT); On-site; USD 24,796 - 27,552; Full time

Job summary

Pyramid Global Hospitality is seeking a Room Attendant at Black Rock Mountain Resort in Heber City, Utah. Join a team dedicated to guest satisfaction, cleanliness, and service excellence.

This role emphasizes attention to detail, reliability, and a positive attitude, with flexible scheduling including weekends and holidays. The compensation ranges from $18.00 to $20.00 per hour, reflecting the resort's commitment to competitive pay and guest experience.

Qualifications

• Previous housekeeping or cleaning experience preferred but not required (training will be provided).
• Neat appearance and a pleasant, professional demeanor.
• Strong attention to detail and a reliable, positive attitude.
• Ability to manage time effectively and maintain a steady pace throughout the shift.
• Ability to communicate effectively with guests and team members.
• Ability to read room numbers, dates, and basic written instructions.
• Willingness to work a flexible schedule including weekends and holidays.

Responsibilities

• Clean and prepare guest rooms and suites to resort standards, including making beds, vacuuming, dusting, mopping, and replenishing amenities.
• Engage warmly with guests encountered during the shift to ensure their stay is going well.
• Ensure all assigned rooms are completed on time and meet quality and consistency standards.
• Maintain a clean, orderly, and properly stocked work cart throughout the shift.
• Replace linens, towels, and supplies in accordance with resort standards and the Green Program.
• Practice safety standards and remain alert to potential hazards, reporting anything observed promptly.
• Follow all department procedures for key control, lost and found, and incident reporting.
• Handle all guest belongings and property with care and respect at all times.
• Maintain cleaning equipment and supplies in good working order and report any concerns to a supervisor.
• Report maintenance issues, damaged items, or safety concerns promptly.
• Work collaboratively with team members and other departments to support smooth daily operations.
• Remain alert, courteous, and helpful to guests and co-workers throughout the entire shift.
• Perform additional duties as requested by the Supervisor or Executive Housekeeper.
• Uphold Black Rock Mountain Resort's values of People First, Integrity, and Excellence in every interaction.

Skills

Attention to detail

Time management

Customer service

Communication

Professional demeanor

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you\'ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. About Our Property Embrace a career surrounded by Utah\'s natural beauty, with Black Rock Mountain Resort offering a perfect balance of work and play in the picturesque landscapes of Heber City. As a hub for professional excellence, our resort provides modern amenities and a supportive community, inviting enthusiastic individuals to curate outstanding guest experiences against majestic mountains. Immerse yourself in a workspace that prioritizes both your well-being and career growth as Black Rock Mountain Resort becomes not just a workplace but a vibrant community where collaboration thrives. Explore the local charm of Heber City and neighboring attractions, creating a life you\'ll love in this welcoming environment. Join us, where your career journey meets adventure, and every day is an opportunity to shape the future amid the wonders of Utah\'s landscape!

Position Summary

What you will have an opportunity to do:

The cleanliness of a hotel is one of the primary reasons guests return again and again and recommend properties to friends and family. It goes without saying that Room Attendants hold one of the most important roles in the hotel, each and every day. At Black Rock Mountain Resort, nestled in the stunning Heber Valley near Park City, our housekeeping team truly is the Heart of the House. We are looking for individuals with great attention to detail to join this team. The ideal candidate creates a memorable experience for our guests through the care and pride they take in preparing and maintaining guest rooms. A great Room Attendant can turn a good stay into an outstanding one, and that impact matters deeply here. If you are ready to Be the Difference in a guest\'s stay, and in your own career, Black Rock Mountain Resort is the place to do it.

Essential Functions

• Clean and prepare guest rooms and suites to resort standards, including making beds, vacuuming, dusting, mopping, and replenishing amenities.
• Engage warmly with guests encountered during the shift to ensure their stay is going well.
• Ensure all assigned rooms are completed on time and meet quality and consistency standards.
• Maintain a clean, orderly, and properly stocked work cart throughout the shift.
• Replace linens, towels, and supplies in accordance with resort standards and the Green Program.
• Practice safety standards and remain alert to potential hazards such as broken glass, frayed cords, leaks, broken locks, or suspicious activity, reporting anything observed promptly.
• Follow all department procedures for key control, lost and found, and incident reporting.
• Handle all guest belongings and property with care and respect at all times.
• Maintain cleaning equipment and supplies in good working order and report any concerns to a supervisor.
• Report maintenance issues, damaged items, or safety concerns promptly.
• Work collaboratively with team members and other departments to support smooth daily operations.
• Remain alert, courteous, and helpful to guests and co-workers throughout the entire shift.
• Perform additional duties as requested by the Supervisor or Executive Housekeeper.
• Uphold Black Rock Mountain Resort\'s values of People First, Integrity, and Excellence in every interaction.

What are we looking for?

Requirements

• Previous housekeeping or cleaning experience preferred but not required (training will be provided).
• Neat appearance and a pleasant, professional demeanor.
• Strong attention to detail and a reliable, positive attitude.
• Ability to manage time effectively and maintain a steady pace throughout the shift.
• Ability to communicate effectively with guests and team members.
• Ability to read room numbers, dates, and basic written instructions.
• Willingness to work a flexible schedule including weekends and holidays.

Physical Requirements

• Ability to stand and walk for extended periods, up to a full shift.
• Ability to reach corners on floors and high places, bend, stoop, and position self throughout the shift.
• Ability to navigate and push carts weighing up to 100 lbs in tight spaces.
• Ability to lift, carry, and position loads of at least 25 lbs, and up to 30 lbs regularly.
• Ability to operate equipment including spray bottles, vacuums, mops, brooms, dustpans, scrub pads, and dusters.

Compensation

$18.00

$20.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.