Room Attendant

Hyatt Hotels; Grapevine (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Room Attendant to maintain clean and attractive guestrooms while providing courteous service to guests. Responsibilities include thorough cleaning, reporting maintenance issues, and ensuring guest satisfaction. Ideal candidates should have a high school diploma and effective communication skills.

Qualifications

• Experience in a hotel or related field preferred.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Ensure overall guest satisfaction.

Skills

Communication

Education

High School diploma

Job description

Compensation Type: Hourly

Company Overview: Highgate Hotels is a premier real estate investment and hospitality management company recognized as an industry innovator. It is a dominant player in U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, with expanding operations in Europe, Latin America, and the Caribbean. The company's portfolio exceeds $20 billion in assets and generates over $5 billion in revenue. Highgate provides comprehensive guidance throughout the hospitality property cycle, develops bespoke hotel brands, and utilizes industry-leading revenue management tools. The company has offices in London, New York, Dallas, and Seattle.

Location: Homewood Suites Grapevine

2214 W. Grapevine Mills Circle, Grapevine, TX 76051

Overview: The Room Attendant maintains clean and attractive guestrooms, providing attentive, courteous, and efficient service to all guests.

Responsibilities:

1. Thoroughly clean guestrooms according to standards.
2. Complete all pre-cleaning duties, including guest supplies, cleaning supplies, and linen for housekeeping cart setup.
3. Remove all trash and dirty linen from guestrooms and hallways.
4. Keep hallways, public areas, and closets clean, neat, and vacuumed.
5. Restock housekeeping cleaning cart for the next day.
6. Replenish chemical bottles.
7. Report missing items from rooms to Housekeeping Supervisor/Manager.
8. Report maintenance repairs immediately.
9. Handle Lost and Found items according to standards.
10. Ensure overall guest satisfaction.

Qualifications:

• High School diploma or equivalent, or experience in a hotel or related field preferred.
• Ability to exert up to 50 pounds of force occasionally and 20 pounds frequently.
• Ability to stand during the entire shift.
• Effective verbal and written communication skills with all levels of staff and guests in a friendly, courteous, and service-oriented manner.