Room Attendant

ROCKVILLE HOSPITALITY LLC; Gaithersburg (MD); On-site; USD 24,000 - 36,000; Full time

Job summary

Baywood is seeking a housekeeping associate for our Gaithersburg, MD location. You will make beds with fresh linen, clean bathrooms, restock supplies, and promptly report room status and maintenance needs as part of a dedicated team.

You will greet guests professionally, collaborate with coworkers, and uphold Baywood’s standards while contributing to a safe, clean environment and embodying the Baywood Ambassador model.

Responsibilities

• Makes beds neatly with fresh linen including sheets, duvet, blankets and pillow cases.
• Makes rollaway beds, cribs, and sofa bed.
• Removes dirty linen.
• Cleans bathrooms including basin, toilet, and shower areas and replenishes supplies.
• Replenishes room supplies (coffee, condiments, mugs, glassware, utensils, cups, stationery).
• Reports room status (vacant/occupied; clean/dirty; DND) and maintenance needs to the appropriate department.
• Vacuum hallways and restock housekeeping cart.
• Turns in lost and found articles promptly.
• Maintains professional image and greets guests and coworkers warmly.
• Contributes to a safe, clean, and guest-focused work environment.

Job description

Makes beds neatly with fresh linen (including: sheets, duvet, blankets and pillow cases). Makes

rollaway beds, cribs, and sofa bed.

• Removes dirty linen
• Picks up debris/trash from floors, removes and empties trash in wastebaskets, cleans mirrors and
• If Applicable: Remove trash, sweep, dust any balcony/patio areas
• Inspects marketing collateral, replacing expired or damaged items.
• Cleans & disinfects bathrooms including: basin, bathtub, toilet, tile, flooring, and walls using
• Replenishes bathroom supplies/amenities and linen in accordance with brand/hotel standards.
• Replenishes room supplies (Coffee, condiments, mugs, glassware, utensils, cups, stationery, pens) in
• Cleans mirrors, windows, vent cover, glass doors.
• If Applicable: Cleans & disinfects kitchen including: counters, refrigerators, stove, tile, flooring, and
• Reports room status (vacant/occupied; clean/dirty; Do Not Disturb (DND) in a timely manner to the
• Reports items that require repair or additional cleaning to the appropriate person/department.
• Restocks housekeeping cart.
• Vacuums hallways.
• Turns in all lost and found articles immediately.
• Operates a light vacuum cleaner under beds, carpet throughout, as well as in front of hallway door.
• Additional duties may be added at any time at the discretion of management.
• Maintains a professional image, including grooming, verbiage, and body language, at all times.
• Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come
• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks
• Fosters teamwork by offering assistance to others, as needed.
• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security,
• Contributes to a safe work environment by following proper safety guidelines in matters of attire,
• Recommends other Baywood properties to our guests, when appropriate.
• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’

demonstrating our motto ‘It’s Better at Baywood!’

Consistently models the behavior of a ‘Baywood Ambassador’ who:

• Maintains a professional image, including grooming, verbiage, and body language, at all times.
• Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come
• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks
• Fosters teamwork by offering assistance to others, as needed.
• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security,
• Contributes to a safe work environment by following proper safety guidelines in matters of attire,
• Recommends other Baywood properties to our guests, when appropriate.
• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’