Room Attendant

Wyndham Hotels & Resorts; Erie (Erie County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Room Attendant to ensure guest satisfaction through meticulous cleaning and maintenance of rooms. In this role, you will be responsible for providing exceptional service while maintaining a welcoming environment. Your attention to detail will shine as you clean and prepare rooms for guests, ensuring that every aspect meets high standards. If you have a passion for hospitality and enjoy working in a team-oriented environment, this opportunity is perfect for you to make a positive impact on guests' experiences.

Qualifications

• High School diploma or equivalent preferred.
• Ability to lift and move objects up to 50 pounds occasionally.

Responsibilities

• Maintain cleanliness of guestrooms according to standards.
• Restock housekeeping supplies and report maintenance issues.

Skills

Customer Service

Communication Skills

Attention to Detail

Education

High School diploma or equivalent

Job description

Compensation Type: Hourly

Highgate Hotels is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco, and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality-forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. Visit www.highgate.com.

Location: Fairfield Inn Erie
2082 Interchange Road
Erie, PA 16565

Overview

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous, and efficient service to all guests.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
• Remove all trash and dirty linen from guestrooms and hallways.
• Keep all hallways, public areas, and closets clean, neat, and vacuumed.
• Restock housekeeping cleaning cart for next day's use.
• Replenish chemical bottles.
• Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Handle items for “Lost and Found” according to the standards.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.