Room Attendant

Candlewood Suites Louisville North; Clarksville (IN); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a forward-thinking hotel where your attention to detail and commitment to guest satisfaction will shine. As a vital part of the team, you will ensure that hotel rooms and public areas are impeccably maintained to brand standards. Your effective communication skills will help you build rapport with guests, addressing their needs and resolving any challenges they may face. This role requires a proactive approach, teamwork, and a dedication to maintaining professionalism. If you're ready to make a difference in a dynamic hospitality environment, this opportunity is for you.

Qualifications

• Must be able to communicate effectively in the workplace.
• Ability to lift and maneuver up to 30 pounds occasionally.

Responsibilities

• Clean and style hotel rooms and public areas efficiently.
• Engage with guests to identify needs and ensure satisfaction.

Skills

Effective verbal communication

Effective written communication

Attention to detail

Problem-solving

Job description

Responsibilities:

• Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail.
• Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard.
• Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.
• Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
• Take ownership to resolve guest challenges, working collaboratively with the hotel’s Guest Services team and hotel leadership.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• Take on additional tasks as necessary or assigned by hotel leadership.

Requirements:

• Effective verbal and written communication skills
• Must be able to speak, read, and write in primary language(s) used in the workplace
• 8+ hours per day; stand and walk frequently throughout the workday
• Lift, lower, and maneuver up to 30 pounds occasionally
• Reach, bend, stoop, and pivot frequently throughout the workday
• Able to work Weekends & Holidays

Source: Hospitality Online