Room Attendant

Highgate; Chandler (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality management company seeks a Room Attendant for its Residence Inn in Chandler, AZ. The position involves maintaining clean and attractive guestrooms, providing excellent service to guests, and ensuring satisfaction through thorough cleaning and attention to detail. Candidates should be service-oriented with effective communication skills.

Qualifications

• Experience in a hotel or related field preferred.
• Ability to lift up to 50 pounds occasionally.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Ensure overall guest satisfaction.
• Report maintenance repairs and missing items.

Skills

Effective verbal and written communication

Attention to detail

Education

High School diploma or equivalent

Job description

Compensation Type: Hourly

About Highgate Hotels

Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It is a dominant player in U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. The company's global property portfolio exceeds $20 billion in asset value and generates over $5 billion in revenue. Highgate provides expert guidance throughout all stages of the hospitality property cycle, from planning and development to recapitalization or disposition. The company also develops bespoke hotel brands and utilizes proprietary revenue management tools to optimize performance and asset value. With a leadership team comprising experienced hotel management professionals, Highgate is a trusted partner for top ownership groups and major hotel brands. Corporate offices are located in London, New York, Dallas, and Seattle.

Location

Residence Inn Chandler

200 N. Federal Street, Chandler, AZ 85226

Overview

The Room Attendant is responsible for maintaining clean and attractive guestrooms, providing attentive, courteous, and efficient service to all guests.

Responsibilities

1. Thoroughly clean guestrooms according to standards.
2. Complete all pre-cleaning duties, including guest supplies, cleaning supplies, and linen for housekeeping cart setup.
3. Remove all trash and dirty linen from guestrooms and hallways.
4. Keep hallways, public areas, and closets clean, neat, and vacuumed.
5. Restock housekeeping cleaning cart for the next day’s use.
6. Replenish chemical bottles.
7. Report all missing items from rooms (e.g., irons/boards, hair dryers) to Housekeeping Supervisor/Manager.
8. Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
9. Handle Lost and Found items according to standards.
10. Ensure overall guest satisfaction.

Qualifications

1. High School diploma or equivalent and/or experience in a hotel or related field preferred.
2. Ability to exert up to 50 pounds of force occasionally, and/or 20 pounds frequently or constantly to lift, carry, push, pull, or move objects.
3. Ability to stand during the entire shift.
4. Effective verbal and written communication skills with all levels of employees and guests, in an attentive, friendly, courteous, and service-oriented manner.