Room Attendant

choicehotels; Bothell (WA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Room Attendant to join their Housekeeping team. This role is pivotal in ensuring guest satisfaction by providing clean and comfortable rooms. The ideal candidate will have prior hospitality experience and a strong commitment to service excellence. With a competitive hourly wage and a generous benefits package, this position offers a great opportunity to contribute to a welcoming atmosphere while working in a supportive team environment. If you are passionate about hospitality and ready to make a difference, this role is perfect for you!

Benefits

Generous Vacation Package

Paid Holidays

Excellent Benefits Package

Qualifications

• Minimum of one year of hospitality experience in housekeeping.
• Strong attention to detail and commitment to exceptional guest service.

Responsibilities

• Ensure guest satisfaction by cleaning rooms and maintaining protocols.
• Handle guest complaints and requests promptly.

Skills

Hospitality Experience

Attention to Detail

Effective Communication

Teamwork

Flexibility

Job description

Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary

The role of the Room Attendant is to ensure 100% guest satisfaction by providing guests with a clean, comfortable, and safe room.

The Country Inn and Suites Bothell is looking for an energetic individual to join our Housekeeping team as a Room Attendant.

Our Room Attendants are at the heart of what we do! This position requires availability for day and weekend/holiday shifts. We are proud to offer a package that includes competitive pay, a generous vacation package, 8 paid holidays, and an excellent benefits package for full-time employees.

PAY DETAILS:

Hourly Wage of $20.00

Key Responsibilities

Creates guest satisfaction and exceeds expectations by providing service brand behavior and genuine hospitality.

• Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathrooms.
• Maintains cleaning protocols.
• Empties all trash containers and replaces with fresh liners.
• Restocks usable items in guest rooms or suites, i.e., soap, towels, amenities, paper items.
• Ensures removal and appropriate disposition of guest room trays, glass, and silverware.
• Cleans and vacuums exterior entry and hallways.
• Keeps linen closets and supply areas clean and organized.
• Ensures guest laundry and dry-cleaning orders are attended to promptly.
• Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs.
• Handles guest complaints or requests promptly and refers to supervisor if unable to handle.
• Ensures that all rooms or suites are secured upon leaving the guest room or suite.

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.

• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service.
• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems.
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
• Performs other duties required to provide the service brand behavior and genuine hospitality.

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our guests.

Requirements

• Ideal candidate will have a minimum of one year of hospitality experience in housekeeping.
• Follows instructions and communicates effectively.
• Works well independently or as part of a team.
• Strong attention to detail.
• Commitment to exceptional guest service.
• Can clean multiple room types and meet the daily cleaning quota.
• Willing to work a flexible schedule including weekends and holidays.
• Adheres to the policies and procedures of the hotel.

Physical Demands

• Perform repetitive hand and arm movements.
• Ability to lift up to 50 pounds.
• Ability to pull or push up to 100 pounds.
• Must be able to squat, bend, kneel, and twist.
• Ability to stand for long periods of time.
• Occasional lifting of up to 50 pounds.

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.

This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.