Room Attendant

Generation Hospitality Group; Billings (MT); On-site; USD 42,981,000 - 52,239,000; Full time

Job summary

Generation Hospitality Group in Billings, MT, is seeking a Room Attendant for Home2 Suites by Hilton Billings to maintain guest rooms at the highest cleanliness standards. You will perform tasks from making beds to replenishing supplies while following established procedures and safety rules.

The role requires attentiveness, reliability, and the ability to work independently or as part of a team. Weekend and holiday shifts are common, with opportunities to train and grow within the housekeeping

Qualifications

• Previous housekeeping or cleaning experience preferred but not required.
• Ability to understand and follow English instructions.
• Excellent attention to detail and cleanliness standards.
• Ability to stand for long periods and lift/move items as needed.
• Reliable, punctual, and able to work full-time.
• Willingness to work weekends, holidays, and varying shifts.
• Professional, respectful demeanor with guests and colleagues.
• Commitment to safety procedures and proper chemical handling.

Responsibilities

• Clean and service guest rooms according to established standards, procedures, and checklists.
• Make beds, change linens, and replace towels and guest amenities as needed.
• Dust and polish furniture, fixtures, and equipment in guest rooms and corridors.
• Vacuum carpets, sweep and mop hard floors, and ensure all surfaces are clean and tidy.
• Clean and sanitize bathrooms, including toilets, showers, sinks, mirrors, and floors.
• Replenish room supplies such as toiletries, tissues, coffee/tea, and stationery.
• Inspect rooms for maintenance issues, damages, or safety hazards and promptly report them.
• Ensure proper use, storage, and care of housekeeping equipment, carts, and cleaning supplies.
• Follow all safety, sanitation, and health regulations, including proper handling of chemicals.
• Respond to guest requests and questions in a polite, professional, and timely manner.
• Adhere to property standards for lost and found items and handle guest property respectfully.
• Work closely with the housekeeping team and supervisors to meet daily room quotas and priorities.
• Maintain a neat and professional appearance and uphold company policies and procedures.
• Assist with cleaning public areas, hallways, and back-of-house areas as assigned.
• Participate in training sessions and meetings to maintain knowledge of cleaning standards and procedures.

Skills

Attention to detail

English proficiency

Teamwork

Punctuality

Job description

Home2 Suites by Hilton Billings is operated by Generation Hospitality Group under a franchise agreement with Hilton Worldwide.

About The Role

As a Room Attendant in our 40 Housekeeping department, you will play a key role in creating a clean, safe, and welcoming environment for our guests. You will be responsible for maintaining guest rooms and surrounding areas to the highest standards of cleanliness and presentation. This hourly, full-time position requires attention to detail, reliability, and a strong commitment to guest satisfaction, as well as the ability to work efficiently both independently and as part of a team.

What You'll Do

• Clean and service guest rooms according to established standards, procedures, and checklists
• Make beds, change linens, and replace towels and guest amenities as needed
• Dust and polish furniture, fixtures, and equipment in guest rooms and corridors
• Vacuum carpets, sweep and mop hard floors, and ensure all surfaces are clean and tidy
• Clean and sanitize bathrooms, including toilets, showers, sinks, mirrors, and floors
• Replenish room supplies such as toiletries, tissues, coffee/tea, and stationery
• Inspect rooms for maintenance issues, damages, or safety hazards and promptly report them
• Ensure proper use, storage, and care of housekeeping equipment, carts, and cleaning supplies
• Follow all safety, sanitation, and health regulations, including proper handling of chemicals
• Respond to guest requests and questions in a polite, professional, and timely manner
• Adhere to property standards for lost and found items and handle guest property respectfully
• Work closely with the housekeeping team and supervisors to meet daily room quotas and priorities
• Maintain a neat and professional appearance and uphold company policies and procedures
• Assist with cleaning public areas, hallways, and back-of-house areas as assigned
• Participate in training sessions and meetings to maintain knowledge of cleaning standards and procedures

Qualifications

• Previous housekeeping, janitorial, or cleaning experience preferred but not required
• Ability to understand and follow verbal and written instructions in English
• Strong attention to detail and high standards for cleanliness and presentation
• Ability to work on your feet for extended periods and to bend, lift, push, and pull housekeeping carts and equipment
• Capability to lift and move items such as linens, supplies, and small furniture as needed (within reasonable weight limits)
• Reliable, punctual, and able to work a consistent full-time schedule
• Willingness to work weekends, holidays, and varying shifts as required by business needs
• Positive attitude, strong work ethic, and ability to work independently and as part of a team
• Respectful, professional demeanor when interacting with guests and colleagues
• Commitment to following safety procedures and proper use of cleaning chemicals and equipment