Room Attendant

Hilton Garden Inn Anchorage; Anchorage (AK); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Employee discount

Job summary

A premier hotel in Anchorage is seeking a Housekeeping Supervisor to lead housekeeping staff, ensuring high standards of guest satisfaction and operational compliance. Responsibilities include supervision, staff training, and maintaining cleanliness throughout the property. Candidates should possess guest relations skills and the ability to work under pressure. The role offers various benefits including health insurance and paid time off, with a flexible schedule.

Qualifications

• 1 year of cleaning experience preferred.
• Ability to supervise and train staff effectively.
• Strong ability to resolve guest complaints diplomatically.

Responsibilities

• Supervise, schedule, and train housekeeping staff.
• Respond to guest requests and ensure satisfaction.
• Conduct property inspections at the start of each shift.

Skills

Guest relations skills

Ability to work under pressure

Effective communication

Job description

Overview

Are you the one we are looking for? We want someone who embodies Hilton Values!

• H - Hospitality.
• I - Integrity.
• L - Leadership.
• T - Teamwork.
• O - Ownership.
• N - Now.

Responsibilities

• Supervise, schedule, and train housekeeping staff emphasizing guest relations skills.
• Establish and ensure compliance with Standard Operating Procedures, and departmental policies and liaison with other managers as appropriate.
• Respond to guest requests, inquiries, and complaints with accurate information and with a positive attitude to ensure guest satisfaction.
• Supervise the appropriate selection of rooms, based on guest needs, and instructions as per the Director of Housekeeping.
• Maintain Housekeeping supplies.
• Conduct property inspections at the start of each shift, beginning with the main lobby, guest corridors and elevator landings, and public space.
• Provide constant and consistent communications with other Housekeeping staff and other departments as needed.
• Ability to work well under pressure patiently and tactfully and diplomacy to effectively resolve guest complaints.
• Answer/dispatch calls as received within the Housekeeping office.
• Delegate requests, either from guests or other employees.
• Contact other departments directly for urgent repairs.
• Prepare all daily work assignment sheets for room attendants.
• Coordinate and monitor Room Attendants, Public areas and Inspectors.
• Update Inspectors' and Room Attendants assignment sheets.
• May require assistance with assigning and distributing uniforms to employees.
• Perform daily key and cell phone control and inventory of all keys and cell phones assigned to the Housekeeping department upon arrival and departure of shifts.
• Assist in another area of the department as needed.
• Other duties as assigned.

Benefits

• 401(k).
• Dental Insurance.
• Employee discount.
• Flexible schedule.
• Flexible spending account.
• Health insurance.
• Life insurance
• Paid time off.
• Vision insurance.

Schedule

• 8-hour shift.
• Day shift.
• Holidays.
• Monday to Friday.
• Night shift.
• Weekend availability.

Ability to commute/relocate

• Anchorage, AK 99503: Reliably commute or plan to relocate before starting work (Required).

Experience

• Cleaning: 1 year (Preferred).