Housekeeper

Hilton Garden Inn Billings; Billings (MT); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality venue in Billings is seeking a dedicated Cleaning Staff member to ensure that rooms meet high cleanliness standards and enhance guest experiences. Responsibilities include cleaning assigned rooms, restocking supplies, and reporting any maintenance needs. The ideal candidate is detail-oriented, discreet, and able to engage pleasantly with guests. This role requires standing for extended periods and some physical lifting, accommodating a seven-day work cycle with flexibility for afternoon shifts.

Qualifications

• Ability to identify and read product labels.
• Good communication skills with guests.

Responsibilities

• Perform cleaning duties for assigned rooms.
• Restock supplies and ensure room cleanliness standards.
• Report maintenance needs and any suspicious activities.

Skills

Detail-oriented

Discretion

Consistency in work standards

Friendly interaction with guests

Education

Sufficient education and literacy

Job description

As a recognized leader in the hospitality industry, Hilton Garden Inn Billings brings unparalleled expertise in marketing, sales, operations and revenue management.

Duties/Responsibilities:

• Receives list of assigned rooms from manager and prioritizes rooms requesting early cleaning.
• Checks the inventory of cleaning cart and adds any necessary supplies.
• Knocks and announces self before entering room; returns at a later time if rooms are occupied.
• Removes soiled linens, towels, bedspreads, and blankets from each assigned room and provides fresh replacements.
• Neatly makes beds and stocks towels, washcloths, and hand towels according to policies.
• Cleans and disinfects bathroom and kitchenette or coffee-preparation areas according to hotel policies.
• Wipes surfaces in room and cleans mirrors.
• Vacuums floors and removes trash.
• Checks complimentary coffee, snack, and toiletry supplies in the room, restocking according to provided hotel checklist and policy.
• Ensures room meets hotel standards with a final walkaround.
• Notifies supervisor of room availability and reports any suspicious activity to security.
• Ensures soiled linens are laundered, which may include loading hotel washers and dryers and folding sheets and towels in laundry room as needed.
• Notifies maintenance department of needed maintenance or repairs.
• Takes found items to designated lost and found area if guest has checked out.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Detail-oriented and thorough.
• Ability to remain discreet and respect the privacy of guests.
• Ability to perform consistent work to the highest of standards.
• Ability to interact with guests in a pleasant, friendly way.

Education and Experience:

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs.

Physical Requirements:

• Prolonged periods standing and walking and frequently pulling, pushing, and bending.
• Must be able to lift up to 15 pounds at times.
• Willingness to work a rotation seven-day work cycle with occasional afternoon shifts.