Room Attendant

Tandem Hospitality Group, LLC; Austin (TX); On-site; USD 25,000 - 32,000; Full time

Job summary

Tandem Hospitality Group, LLC is seeking a Room Attendant to maintain cleanliness of guest rooms and corridors. Duties include cleaning, restocking supplies, greeting guests, and reporting issues to Housekeeping management.

The role requires physical stamina to lift up to 50 pounds and the ability to work in a fast-paced hotel environment, following established procedures and safety guidelines.

Qualifications

• High school education or equivalent or up to six months related experience.
• Ability to read and recognize similarities and differences between words and between series of numbers.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Must be able to communicate with guests and recognize situations requiring supervision.

Responsibilities

• Clean, dust, wax, scrub, polish and service guest rooms daily in accordance with hotel procedures.
• Stock cart with guest room supplies at beginning and end of shifts.
• Greet all guests.
• Replace linens on beds and replenish guest room supplies and amenities.
• Empty wastebaskets.
• Rearrange furnishings, drapes and room accessories.
• Ensure room is locked after cleaning and door is closed.
• Report damage, hazards, repairs, and strangers in assigned areas.
• Return found items with details to Lost & Found.
• Handle keys signed out for the shift.
• Clean all corridors and service areas.
• Respond to projects or requests from Housekeeping management.
• Perform other duties as assigned by management.

Skills

Basic communication

Reading & comprehension

Physical stamina

Teamwork

Education

High school diploma or equivalent

Job description

Job Description

The Room Attendant must keep all rooms and hallway areas in the hotel clean by performing the following duties.

Job Responsibilities

• Clean, dust, wax, scrub, polish and service guest rooms daily in accordance with hotel procedures
• Stock cart with guest room supplies at beginning and end of shifts
• Greet all guests
• Replace linens on beds and replenish guest room supplies and amenities
• Empty wastebaskets
• Rearrange furnishings, drapes and room accessories
• Leave the guest room in uniform arrangement as determined by the Executive Housekeeper and make sure the door is closed and the room is locked
• Report any damage, hazards, repairs, and strangers in assigned areas
• Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and Found item and writing: the date, where it was found, description of the item, and the name of the person who found it
• Responsible for all keys signed out for the shift
• Clean all corridors and service areas
• Respond to any projects or requests developed by the Housekeeping management team
• Performs other duties as assigned, requested or deemed necessary by management

Job Qualifications

• High school education or equivalent; or up to six months related experience or training; or equivalent combination of education and experience
• Ability to read and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems in situations
• Must be able to communicate with guests. Must be able to recognize situations which may involve guests that require immediate supervisory attention. Must know and use reasonable care for the safety and security of the guests
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to feel objects, tools, or controls; stoop, kneel, crouch, or crawl; and communicate. The employee frequently is required to sit and reach, and is occasionally required to climb or balance
• The employee must regularly lift and/or move up to 25-30 pounds and frequently lift and/or move up to 50 pounds.

Source: Tandem Hospitality Group