Room Attendant

Legacy Hospitality; Albuquerque (NM); On-site; USD 17,000 - 25,000; Full time

Job summary

Legacy Hospitality is seeking a diligent Guest Room Attendant to clean, service, and inspect guest rooms to ensure comfort and safety for guests. You will greet guests professionally, replenish supplies, and coordinate with Housekeeping and Front Office to maintain room readiness.

Responsibilities include following safety procedures, handling cleaning chemicals properly, and supporting laundry tasks as needed during shifts. A flexible schedule including weekends and holidays is required.

Qualifications

• High School Diploma or GED preferred or equivalent experience.
• Previous housekeeping, janitorial, cleaning or hospitality experience preferred; one year is a plus.
• Must demonstrate organization, time-management and professional communication with guests and team.

Responsibilities

• Clean, service, and inspect assigned guest rooms and related areas per standards.
• Review room statuses, arrivals, departures, and special requests to complete tasks.
• Replenish amenities, linens, and supplies according to property standards.
• Maintain cleanliness and organization of housekeeping carts and equipment; assist with laundry when needed.
• Respond to guest requests professionally and report any deficiencies or safety concerns.

Skills

Organization

Time-management

Communication

Attention to detail

Teamwork

Guest service

Education

High School Diploma or GED

Tools

Commercial cleaning equipment

PPE usage

Job description

POSITION SUMMARY:The Guest Room Attendant is responsible for cleaning, servicing, and inspecting assigned guest rooms and related areas in accordance with Legacy Development & Management standards for quality, cleanliness, guest satisfaction, safety, and security. This position promotes a positive image of the property by providing courteous and professional service, responding appropriately to guest requests, and ensuring guest accommodations are clean, comfortable, properly supplied, and ready for occupancy.ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:NOTE: Legacy Development & Management may unilaterally change the requirements of this job description at any time. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These include, but are not limited to, the following:Acknowledge and greet guests in guest corridors and public areas in a warm, friendly, and professional manner.Review assigned rooms, arrivals, departures, stayovers, special requests, and other daily housekeeping information necessary to complete assigned work.Review and maintain adequate supplies, linens, amenities, cleaning products, and equipment needed to complete daily assignments.Follow daily cleaning priorities, room assignments, productivity expectations, and property cleaning standards.Clean and service assigned guest rooms thoroughly and within established quality and productivity standards while following guest privacy and room-entry procedures, including properly announcing presence before entering.Clean guest rooms and bathrooms, including dusting, vacuuming, making beds, changing linens, cleaning and sanitizing bathroom fixtures and surfaces, wiping counters and high-touch surfaces, removing trash, and completing all required room-cleaning tasks.Replenish guest amenities, toiletries, towels, linens, stationery, and other room supplies according to property standards.Inspect completed rooms for cleanliness, proper setup, maintenance concerns, missing items, and readiness for guest occupancy before reporting the room complete.Promptly correct cleaning or setup deficiencies identified during supervisory or quality inspections.Respond to guest and management requests in a timely, efficient, courteous, and professional manner.Maintain housekeeping carts and equipment in a clean, safe, and organized condition and restock assigned carts with appropriate supplies for continued operations or the next shift.Assist in laundry operations when assigned, which may include sorting, loading and unloading washers and dryers, folding linens, and organizing clean laundry.Report and properly secure lost-and-found items in accordance with property procedures. Do not remove guest property from rooms except as authorized by established procedures.Assist in other areas of the Housekeeping Department or property operations when assigned and properly trained.Respond professionally to guest concerns regarding housekeeping service and promptly refer concerns requiring additional authority or service recovery to management.Check assigned vacant-ready rooms or other room statuses when directed and promptly report discrepancies, signs of occupancy, damage, maintenance needs, or security concerns.Assist guests and team members when called upon while maintaining professional service and appropriate guest privacy.Follow applicable workplace safety practices and company procedures when using cleaning products, chemicals, equipment, carts, ladders, and other housekeeping tools.Follow chemical labeling, dilution, storage, and Safety Data Sheet procedures and use required personal protective equipment (PPE).Follow company safety and security policies and promptly report hazards, accidents, injuries, suspicious activity, damaged equipment, maintenance issues, and security concerns.Follow procedures for handling blood, bodily fluids, sharps, potentially infectious materials, or other biohazards. Do not handle hazardous materials unless trained, equipped, and authorized to do so.Respect guest privacy and confidentiality and follow all procedures regarding occupied rooms, do-not-disturb signs, keys, access credentials, and personal belongings.Work closely with Housekeeping, Front Office, Engineering, Laundry, and other departments to communicate room status and ensure assigned duties are completed.Perform other duties as assigned.REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE):The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.High School Diploma or GED preferred, or an equivalent combination of education and relevant experience.Previous housekeeping, janitorial, cleaning, hospitality, or related experience preferred; one (1) year of directly related experience is a plus.Must demonstrate strong organization and time-management skills and the ability to complete assigned rooms and tasks within established standards.Must possess effective communication and interpersonal skills and interact professionally with guests, management, and team members.Must exercise sound judgment, discretion, and respect for guest privacy and property.Must be able to work independently with appropriate supervision and as part of a housekeeping team.Must be able to work efficiently in a physically active environment, respond to changing priorities, and maintain attention to detail.Must be able to learn and follow cleaning procedures, chemical safety requirements, infection-control practices, security procedures, and property standards.Ability to assist with training or supporting other team members when assigned is preferred.Must be able to work a flexible schedule, including weekends, evenings, holidays, overtime, and special events as business needs require.PREFERRED QUALIFICATIONS:Previous hotel, resort, or hospitality housekeeping experience.Prior experience in a housekeeping, environmental services, janitorial, laundry, or professional cleaning position.Experience using commercial housekeeping equipment and cleaning products.Additional language skills are a plus.NEEDED ATTRIBUTES:Demonstrates consistency in values, principles, service standards, safety practices, and work ethic.Dependable, self-motivated, punctual, positive, and efficient in handling work assignments.Able to work effectively with a diverse group of people.Strong team player; friendly, patient, professional, and self-motivated.Professional appearance and manner consistent with company standards.Strong attention to cleanliness, detail, organization, guest privacy, and quality.Service-oriented and willing to assist guests and coworkers while maintaining productivity and safety.WORKING CONDITIONS AND PHYSICAL EFFORT:The physical demands and work environment described below are representative of those associated with the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Regularly required to stand, walk, talk, listen, reach, bend, stoop, kneel, crouch, and perform repetitive cleaning movements throughout the shift.Frequently required to push, pull, reach overhead, make beds, clean bathrooms, vacuum, move around guest rooms, and work in confined spaces around furniture and fixtures.Requires frequent manual dexterity and eye/hand coordination when handling linens, cleaning tools, equipment, supplies, and guest-room items.Includes repetitive hand and arm motions and prolonged periods of standing and walking.Specific vision abilities include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.Must be able to occasionally lift up to 50 pounds and carry up to 30 pounds, with or without reasonable accommodation.Must be able to push, pull, and maneuver housekeeping carts or similar wheeled equipment that may carry substantial loads, with or without reasonable accommodation.The noise level in the work environment is generally moderate but may vary depending on equipment, guest activity, and property operations.May be exposed to possible hazards including cuts, slips, trips, falls, wet surfaces, and repetitive-motion or ergonomic risks.May be exposed to cleaning and disinfecting chemicals, fumes, odors, dust, allergens, and potentially infectious materials. Required PPE and established safety procedures must be followed.May be exposed to heat, cold, humidity, laundry areas, and varying indoor or outdoor temperatures depending on assigned duties.