Rooftop Restaurant GM – Opening & Ops Leader

Dear Charlotte; Charlotte (NC); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

PTO

Bonus opportunity

Job summary

Dear Charlotte in Charlotte, NC is seeking a General Manager to lead pre-opening, launch, and ongoing operations of a new Mediterranean-inspired rooftop restaurant. You will recruit and develop FOH/BOH leadership, implement service standards and training systems, and own P&L including labor and costs to deliver exceptional guest experiences.

This hands-on role requires 5+ years managing high-volume restaurants, experience opening new concepts, and a passion for hospitality and building a strong

Qualifications

• 5+ years of progressive restaurant management experience.
• Previous new restaurant opening experience.
• Experience with full restaurant P&L ownership.
• Proven ability to recruit, build, train, and lead high-performing teams.
• Strong understanding of labor, food cost, beverage cost, and operational controls.
• Experience leading elevated, high-volume, or beverage-forward restaurant operations.
• Strong guest recovery and hospitality mindset.
• Hands-on leadership style with a willingness to be deeply involved in the operation.

Responsibilities

• Lead Dear Charlotte through pre-opening, opening, and ongoing operations
• Recruit, hire, train, and develop FOH and BOH leadership teams
• Build and establish service standards, operating procedures, and training systems
• Create a strong culture centered around hospitality, accountability, and teamwork
• Own restaurant P&L performance, including labor, food cost, beverage cost, and profitability
• Oversee a projected $3–4M+ annual revenue operation across dinner, brunch, private events, and other revenue opportunities
• Partner with culinary leadership to ensure consistent food quality, execution, and menu standards
• Lead and develop a strong beverage program with a focus on cocktail execution and bar performance
• Oversee scheduling, labor management, inventory, purchasing, and daily operational controls
• Drive guest satisfaction, retention, VIP relationships, and service recovery
• Lead private events and other revenue-generating opportunities
• Establish systems for accountability, communication, and continuous improvement
• Navigate the unique operational requirements of a rooftop restaurant, including a downstairs prep kitchen and rooftop finishing line
• Partner with hotel leadership, ownership, culinary teams, vendors, and other stakeholders
• Be visible and hands-on during service, especially throughout the opening period

Skills

Restaurant management

New restaurant openings

P&L ownership

Labor management

Team leadership

Hospitality mindset

Problem solving

Communication

Job description

Dear Charlotte in Charlotte, NC is seeking a General Manager to lead pre-opening, launch, and ongoing operations of a new Mediterranean-inspired rooftop restaurant. You will recruit and develop FOH/BOH leadership, implement service standards and training systems, and own P&L including labor and costs to deliver exceptional guest experiences.

This hands-on role requires 5+ years managing high-volume restaurants, experience opening new concepts, and a passion for hospitality and building a strong