Rooftop Restaurant GM: Openings Leader & P&L

Maya Hotels; Charlotte, Northern (NC, KY); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

PTO

Bonus opportunity

Job summary

Dear Charlotte, part of Maya Hotels, seeks a General Manager to lead pre-opening, launch, and ongoing operations of a rooftop restaurant in Charlotte, NC. You will build teams, set standards, and drive guest experiences in a high-energy, hospitality-focused environment.

Ideal candidates have 5+ years in restaurant leadership, new-opening experience, and a hands-on approach to ensure profitability and service excellence during the opening phase and beyond.

Qualifications

• 5+ years of progressive restaurant management experience.
• Previous new restaurant opening experience.
• Experience with full restaurant P&L ownership.
• Proven ability to recruit, build, train, and lead high-performing teams.
• Strong understanding of labor, food cost, beverage cost, and operational controls.
• Experience leading elevated, high-volume, or beverage-forward restaurant operations.
• Strong guest recovery and hospitality mindset.
• Hands-on leadership style with a willingness to be deeply involved in the operation.
• Strong communication, organization, and problem-solving skills.

Responsibilities

• Lead Dear Charlotte through pre-opening, opening, and ongoing operations.
• Recruit, hire, train, and develop FOH and BOH leadership teams.
• Build and establish service standards, operating procedures, and training systems.
• Create a strong culture centered around hospitality, accountability, and teamwork.
• Own restaurant P&L performance, including labor, food cost, beverage cost, and profitability.
• Oversee a projected $3–4M+ annual revenue operation across dinner, brunch, private events, and other revenue opportunities.
• Partner with culinary leadership to ensure consistent food quality, execution, and menu standards.
• Lead and develop a strong beverage program with a focus on cocktail execution and bar performance.
• Oversee scheduling, labor management, inventory, purchasing, and daily operational controls.
• Drive guest satisfaction, retention, VIP relationships, and service recovery.
• Lead private events and other revenue-generating opportunities.
• Establish systems for accountability, communication, and continuous improvement.
• Navigate rooftop restaurant operations, including a downstairs prep kitchen and rooftop finishing line.
• Partner with hotel leadership, ownership, culinary teams, vendors, and stakeholders.
• Be visible and hands-on during service, especially during opening.

Skills

Leadership

New opening experience

P&L ownership

Team recruitment & development

Labor management

Operational controls

Hospitality mindset

Hands-on leadership

Communication & problem-solving

Job description

Dear Charlotte, part of Maya Hotels, seeks a General Manager to lead pre-opening, launch, and ongoing operations of a rooftop restaurant in Charlotte, NC. You will build teams, set standards, and drive guest experiences in a high-energy, hospitality-focused environment.

Ideal candidates have 5+ years in restaurant leadership, new-opening experience, and a hands-on approach to ensure profitability and service excellence during the opening phase and beyond.