Roofing Service Coordinator - Commercial Projects

Empire Roofing, Inc.; Nashville (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Empire Roofing, Inc. is seeking a Service Coordinator in Nashville, TN to coordinate service requests and provide timely support for customers. The role focuses on maintaining service work orders, answering calls and emails, and supporting sales opportunities.

Ideal candidates have 2+ years in service or project administration, strong MS Office skills, and the ability to multitask in a fast-paced environment. Bilingual English/Spanish is a plus.

Qualifications

• 2+ years in service administration, project administration, or facilities services, preferably in construction.
• Commercial roofing experience is preferred.
• Proficient in MS Office; knowledge of construction project management software is a plus.
• Excellent communication and customer service skills for both internal and external customers.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Demonstrated initiative, prioritization, and ownership of work.
• Problem-solving ability to research and resolve issues.
• Bilingual English/Spanish is a plus.

Responsibilities

• Plan, organize, and set objectives for assigned projects.
• Provide customer service to internal and external customers.
• Create and maintain customer accounts by recording information.
• Receive and process all incoming service calls and emails.
• Create, schedule, and maintain all service work orders.
• Assist with sales opportunities from service requests.
• Provide support to local offices on process, training, and communication.
• Monitor rotating on-call phone and schedule requests accordingly.

Skills

Communication skills

Organizational skills

Time management

Multi-tasking

Initiative and ownership

Problem-solving

Attention to detail

Team player

Bilingual English/Spanish

Tools

MS Office (Word, Excel, Outlook)

Construction Project Management software

Job description

Empire Roofing, Inc. is seeking a Service Coordinator in Nashville, TN to coordinate service requests and provide timely support for customers. The role focuses on maintaining service work orders, answering calls and emails, and supporting sales opportunities.

Ideal candidates have 2+ years in service or project administration, strong MS Office skills, and the ability to multitask in a fast-paced environment. Bilingual English/Spanish is a plus.