Commercial Roofing Service Coordinator

Empire Roofing, Inc.; Nashville (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Empire Roofing, Inc. is seeking a Service Coordinator in Nashville, TN to coordinate service requests and provide timely support for customers. The role focuses on maintaining service work orders, answering calls and emails, and supporting sales opportunities.

Ideal candidates have 2+ years in service or project administration, strong MS Office skills, and the ability to multitask in a fast-paced environment. Bilingual English/Spanish is a plus.

Qualifications

• 2+ years in service administration, project administration, or facilities services, preferably in construction.
• Commercial roofing experience is preferred.
• Proficient in MS Office; knowledge of construction project management software is a plus.
• Excellent communication and customer service skills for both internal and external customers.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Demonstrated initiative, prioritization, and ownership of work.
• Problem-solving ability to research and resolve issues.
• Bilingual English/Spanish is a plus.

Responsibilities

• Plan, organize, and set objectives for assigned projects.
• Provide customer service to internal and external customers.
• Create and maintain customer accounts by recording information.
• Receive and process all incoming service calls and emails.
• Create, schedule, and maintain all service work orders.
• Assist with sales opportunities from service requests.
• Provide support to local offices on process, training, and communication.
• Monitor rotating on-call phone and schedule requests accordingly.

Skills

Communication skills

Organizational skills

Time management

Multi-tasking

Initiative and ownership

Problem-solving

Attention to detail

Team player

Bilingual English/Spanish

Tools

MS Office (Word, Excel, Outlook)

Construction Project Management software

Job description

Description

With over 35 years of experience, Empire Roofing is your go to expert for roof replacement, repair, and maintenance for commercial, industrial, and institutional properties. We specialize in everything from built up and modified bitumen roofs to single ply and architectural metal roofing. Whether it’s leak repairs, preventative maintenance, custom sheet metal fabrication, or thorough inspections, we’ve got you covered! Trust Empire Roofing for reliable, comprehensive roofing solutions that stand the test of time.

We are seeking a Service Coordinator for our Nashville, TN shop. The Service Coordinator serves as a key resource for both internal and external customers by coordinating service requests, providing timely support, addressing questions and concerns, and ensuring a high level of customer satisfaction throughout the service process.

Job Functions

• Plan, organize, and establish objectives and goals for projects assigned.
• Provide customer service to internal and external customers.
• Create and maintain customer accounts by recording account information.
• Receive and process all incoming service calls and emails from internal and external customers.
• Create, schedule and maintain all service work orders.
• Attract potential customers by answering service questions; suggesting information about other services.
• Investigate and resolve problems relating to all areas of responsibility, gather and analyze information and take proper course of action.
• Assist with sales opportunities resulting from a service request.
• Provide support to local offices on process, training and communication.
• Perform other related duties as assigned.
• Monitor a rotating on-call phone and schedule requests accordingly.
  

Knowledge, Skills & Experience

• Minimum of two (2) years of recent service administration, project administration, or facilities services experience, preferably within the construction industry. Commercial roofing experience is preferred.
• MS Office (Word, Excel & Outlook) skills required. Construction Project Management software experience a plus
• Must possess excellent communication skills, customer service skills to serve both internal and external customers.
• Strong organizational skills, excellent time management, and the ability to multi-task in a fast-paced high volume environment.
• Possess a track record of initiative and establishing priorities, and ownership of work is essential.
• Effective problem-solving ability to research and resolve issues.
• Attention to detail and commitment.
• Support a team environment to maximize morale and productivity.
• Bilingual English/Spanish a plus