Roof Inspection Specialist

Craften Roofing & Exteriors; Chattanooga (TN); On-site; USD 25,000 - 30,000; Full time

Job summary

Craften Roofing & Exteriors is seeking a reliable Roof Inspector / Field Technician to inspect residential roofs, document conditions, and be the first point of contact for homeowners. The role blends outdoor work with technology, including drone usage and mobile inspections.

You will communicate findings clearly, perform minor repairs within training scope, and uphold safety standards while delivering honest recommendations without high-pressure sales tactics.

Qualifications

• Comfortable climbing ladders and working at heights.
• Comfortable walking on residential roofs when conditions permit.
• Basic computer and smartphone skills.
• Ability to learn and consistently use apps.
• Strong attention to detail.
• Good verbal and written communication skills.
• Valid driver's license.
• Ability to lift approximately 35 pounds and perform physical work as necessary.

Responsibilities

• Inspect residential roofs for damage and maintenance needs.
• Document findings with photos/videos and prepare reports.
• Provide customer explanations in plain language and honest recommendations.
• Perform basic on-site repairs within training scope.
• Operate drones for roof inspections where appropriate.
• Use mobile apps and forms to upload documentation.
• Maintain safety and professional standards.

Skills

Ladder climbing

Customer service

Attention to detail

Basic computer skills

Ability to learn apps

Communication skills

Driver's license

Independent worker

Tools

Drone operation

CompanyCam

Mobile inspection apps

Job description

We are seeking a reliable, customer-focused Roof Inspector / Field Technician to inspect residential roofing systems, identify damage and maintenance issues, document findings, and be the positive first contact for homeowners. This position is not a high-pressure sales position. The priority is providing homeowners with accurate information and professional service.

This position combines roof inspections, customer service, technology, drone operation, and minor roofing repairs. The ideal candidate is comfortable working outdoors, climbing ladders and roofs, talking with homeowners, using mobile technology, and solving small roofing problems without requiring a full production crew.

The goal is simple: inspect the roof accurately, be friendly to homeowners,document everything, and fix what can reasonably be fixed on the spot.

Key Responsibilities:

Roof Inspections

Perform residential roof inspections to identify:

• Missing, damaged, or deteriorated shingles
• Storm and wind damage
• Leaks and potential leak sources
• Damaged flashing
• Pipe boot deterioration
• Ventilation issues
• Gutter and drainage concerns
• Signs of aging or premature roof failure
• Improper previous repairs or installation issues
• Inspect roofs from the ground, ladder, attic, and roof surface when safe and appropriate.
• Determine whether a roof appears suitable for repair or may require replacement.
• Take detailed photographs and videos documenting roof conditions.
• Prepare inspection reports and communicate findings to customers.

Minor Roof Repairs

Operate Company-approved Drones To Inspect Roofs Where Appropriate.

Capture high-quality aerial photographs and video.

Identify areas that may require closer inspection.

Use drone imagery to supplement physical inspections..

Perform basic roofing repairs within the technician's training and company-approved scope, including:

• Replacing damaged pipe boots
• Replacing individual shingles
• Repairing minor flashing issues
• Re-sealing exposed fasteners
• Applying appropriate roofing sealants
• Repairing minor areas of damaged flashing
• Replacing small sections of damaged roofing materials
• Addressing minor leak sources
• Perform Other Small Maintenance Repairs Approved By Management

Use company-provided mobile applications and technology, including:

• Smartphone/tablet applications
• Digital inspection forms
• Photo and video documentation
• GPS/location applications
• Email and basic Microsoft Office/Google Workspace applications
• Accurately upload and organize inspection photographs and documentation

Duties:

Customer Service

• Meet homeowners at their property and provide a professional first impression.
• Explain inspection findings in clear, understandable language.
• Answer basic questions about roofing systems, repairs, maintenance, and replacement.
• Provide honest recommendations without using high-pressure sales tactics.
• Explain repair options and, when appropriate, provide estimates or connect the customer with the sales/estimating team.
• Maintain a professional appearance and courteous attitude.
• Protect the customer's property while performing inspections and repairs.

Safety & Professional Standards

• Follow All Company Safety Procedures.
• Properly use ladders, fall protection, PPE, and other safety equipment.
• Recognize unsafe roof conditions and refuse to access areas that present unreasonable risk.
• Maintain Company Vehicles, Tools, Ladders, Drones, And Inspection Equipment.
• Maintain accurate daily records of inspections, repairs, materials, and customer interactions.

Required Qualifications

• Comfortable climbing ladders and working at heights.
• Comfortable walking on residential roofs when conditions permit.
• Basic Computer And Smartphone Skills.
• Ability to learn and consistently use apps.
• Strong attention to detail.
• Good Verbal And Written Communication Skills.
• Professional and customer-service-oriented personality.
• Valid driver's license.
• Ability to work independently without constant supervision.
• Ability to lift approximately 35 pounds and perform physical work as necessary.

Preferred Qualifications

• Previous roofing experience
• Experience Performing Residential Roof Inspections
• Experience with minor roofing repairs

PreferredQualifications:

• Drone Experience.
• Experience with CompanyCam or similar construction documentation software.
• Basic knowledge of residential roofing systems.
• Home Inspection Experience

The ideal candidate is part roofer, part detective, part technician, and part customer-service professional. You don't necessarily need to be a master roofer. You do need to be able to look at a roof and recognize when something isn't right, document it properly, and fix straightforward problems when appropriate.

Compensation:

Compensation will be based on roofing experience, inspection experience, technical ability, drone skills, and customer-service experience. Base pay of 18-22 per hour plus performance bonuses