ROOF Host (PT)

Cangrade; Chicago (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a uniquely different hospitality company that prioritizes exceptional guest experiences and innovative service. In this role, you will be the face of the hotel, providing brilliant service and ensuring every guest feels welcomed and valued. Your responsibilities will include managing reservations, assisting guests, and upholding high standards of service. This dynamic environment offers the opportunity to engage with diverse individuals while working in a vibrant team. If you are passionate about customer service and thrive in a fast-paced setting, this position is the perfect fit for you.

Qualifications

• Proficient in reservation software and customer service.
• ServSafe certified and able to manage guest interactions.

Responsibilities

• Deliver exceptional guest service and maintain professionalism.
• Manage reservations and assist guests with seating.

Skills

Customer Service

Reservation Software Proficiency

Communication Skills

ServSafe Certification

Flexibility

Education

High School Diploma

Tools

Reservation Software

Job description

Deliver brilliant guest service each day, each night and every time in-between by championing our 6 Xs Hotter Service Philosophy. Provide guests, either on the phone or in person, with information and support in a professional and gracious manner.

Duties and Responsibilities

Responsibilities include, but are never limited to:

1. Celebrate our culture of individualism, engagement, having fun and evolving theWit experience for every guest every time.
2. Represent the hotel in a positive manner at all times.
3. Follow the Steps of Service as outlined in the service manual.
4. Be proficient in the use of reservation software.
5. Know all table numbers and position numbers.
6. Work scheduled shifts.
7. Follow the grooming, uniform, and hygiene standards.
8. Act professional and accommodating and always maintain your composure with guests and co-workers alike.

Additional Responsibilities

1. Welcome each guest with a smile and a warm greeting.
2. Properly check IDs ensuring all guests are of proper age.
3. Have a working knowledge of the host stand and basic service functions.
4. For all table reservations, escort the guest to their table or party.
5. Hand deliver all credit cards and/or IDs to the proper Server after seating the guest.
6. Assist in seating the guest and wait for the entire party to sit before leaving the table.
7. Answer phones quickly and be prepared to answer any questions about the restaurant and hotel.
8. Make reservations over the phone.
9. Communicate all pertinent information with management.
10. Abide by the handbook for additional responsibilities.
11. ServSafe Certified.
12. Ability to stand and/or walk for long periods of time without sitting.
13. Must be able to lift and/or move up to 25 pounds.
14. Be flexible since this is a 24/7 hotel operation.
15. Regular and reliable attendance.

About the Company

A uniquely different hospitality company, SMASHotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.

SMASHotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment and online and in-person engagement.

Our track record has shown that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards.