ROOF Host (PT)

Fairfield Inn and Suites; Chicago (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic hospitality team dedicated to delivering outstanding guest experiences at a leading hotel. This role emphasizes exceptional customer service, where you will engage with guests both in person and over the phone, ensuring their needs are met with professionalism and warmth. You will be responsible for managing reservations, greeting guests, and maintaining a positive atmosphere. With a focus on individualism and fun, this position offers a unique opportunity to thrive in a fast-paced environment. If you are passionate about hospitality and enjoy creating memorable experiences, this is the perfect opportunity for you.

Qualifications

• ServSafe certified with strong customer service skills.
• Proficient in reservation software and able to communicate effectively.

Responsibilities

• Provide exceptional guest service and support in a professional manner.
• Assist guests with reservations and ensure a positive experience.

Skills

Customer Service

Reservation Software Proficiency

Communication Skills

ServSafe Certification

Flexibility

Education

High School Diploma

Tools

Reservation Software

Job description

Deliver brilliant guest service each day, each night and every time in-between by championing our 6 Xs Hotter Service Philosophy. Provide guests, either on the phone or in person, with information and support in a professional and gracious manner.

Duties and Responsibilities

Responsibilities include, but are never limited to:

1. Celebrate our culture of individualism, engagement, having fun and evolving the Wit experience for every guest every time.
2. Represent the hotel in a positive manner at all times.
3. Follow the Steps of Service as outlined in the service manual.
4. Be proficient in the use of reservation software.
5. Know all table numbers and position numbers.
6. Work scheduled shifts.
7. Follow the grooming, uniform, and hygiene standards.
8. Act professional and accommodating and always maintain your composure with guests and co-workers alike.

ADDITIONAL RESPONSIBILITES:

1. Welcome each guest with a smile and a warm greeting.
2. Properly check IDs ensuring all guests are of proper age.
3. Have a working knowledge of the host stand and basic service functions.
4. For all table reservations, escort the guest to their table or party.
5. Hand deliver all credit cards and/or IDs to the proper Server after seating the guest.
6. Assist in seating the guest and wait for the entire party to sit before leaving the table.
7. Answer phones quickly and be prepared to answer any questions about the restaurant and hotel.
8. Make reservations over the phone.
9. Communicate all pertinent information with management.
10. Abide by the handbook for additional responsibilities.
11. ServSafe Certified.
12. Ability to stand and/or walk for long periods of time without sitting.
13. Must be able to lift and/or move up to 25 pounds.
14. Be flexible since this is a 24/7 hotel operation.
15. Regular and reliable attendance.

About the Company

A uniquely different hospitality company, SMASHotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.

SMASHotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment and online and in person engagement.

Our track record has shown that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards.