Roll-Off Dispatcher

All American Waste; Stratford (CT); On-site; USD 42,000 - 52,000; Full time

Job summary

All American Waste is seeking a Roll-Off Dispatcher to coordinate and schedule roll-off trucks and act as the central point between drivers and customers. Typical hours are Monday-Friday 7:00 am-5:00 pm with some Saturdays based on business needs.

You will work with drivers to plan same-day/next-day services, handle administrative tasks, monitor progress, and ensure safety and timely completion while maintaining accurate data entry and strong customer service.

Qualifications

• Demonstrated oral and written skills.
• At least 1 year in a fast-paced office environment.
• Experience with Microsoft Office.

Responsibilities

• Schedules services with roll-off drivers (same day/next day).
• Complete all administrative tasks, filing and reports.
• Monitor progress and confirm jobs are completed efficiently.
• Inform supervisor of problems requiring attention.
• Facilitate driver check-in and data entry with customer service.
• Work shifts as scheduled and support safety improvements.

Skills

multitask

high-stress efficiency

organizational skills

quick reaction

creativity

Tools

Microsoft Office

Job description

Roll-Off Dispatcher

All American Waste

All American Waste

All American Waste is at the forefront of waste hauling and processing - innovating every step of the way as we work to find the best solutions for safe and efficient residential and commercial services. From building the largest state-of-the-art recycling facility in the country, powering our buildings with solar energy, and fueling our trucks with all-American natural gas, we are committed to you, our communities, and the planet.

Our story started with a single truck. In 1974, founder Guy "Sonny" Antonacci and his wife, Mary Ann, started Somers Sanitation - named after our hometown of Somers, Connecticut. Today, three generations of family and a dedicated team of professionals are leading our companies into the future. While our fleet, facilities, services, and family have all grown, we take pride in continuing to operate our businesses based on the fundamental principle that has guided us since the beginning - to provide exceptional service and innovation to the communities and people we serve.

Join a team committed to taking big leaps forward to remain at the forefront of sustainability.

Some see waste. We see possibilities.

Position Summary

The Roll-Off Dispatcher is responsible for coordinating and scheduling roll-off trucks to complete routes, as well as acting as a central point of communication between drivers and customers to ensure all work is completed in an efficient manner. Typical hours for this position are Monday-Friday 7:00 am-5:00 pm and some Saturdays depending on business needs.

Your Role

• Works with roll-off drivers to schedule services, i.e., same day or next day.
• Complete all administrative tasks, including regular filing and completing required reports.
• Continuously monitor team progress throughout the day and confirm jobs are completed efficiently.
• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Facilitate driver check-in.
• Perform required data entry and minor customer service responsibilities.
• Work all assigned shifts from the scheduled start time to the scheduled end time.
• Take an active role in the improvement of safety and health in the workplace.
• Maintain reasonable, regular, punctual attendance consistent with Company policies, the Americans with Disabilities Act (ADA), the Family and Medical Leave Act (FMLA), and other federal, state, and local standards.
• Adapts to changing duties, as required, based on business needs.

Supervisory Responsibilities

• Provide immediate direction to drivers.
• Acts as primary supervisor to handle minor problems.
• Recommends discipline to managers.
• Interacts with drivers throughout the workday to ensure routes are done most efficiently while maintaining an acceptable level of customer satisfaction.

Your Skills

• Ability to multitask
• Ability to work efficiently and effectively in a high-stress environment.
• Excellent organizational skills
• Ability to react quickly.
• Creativity

Requirements

• Demonstrated oral and written skills.
• At least 1 year in a fast-paced office environment
• Experience with Microsoft Office

Physical Demands

Listed below are key points regarding the job's environmental demands and work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the workday.
• Required to exert physical effort in handling objects less than 40 pounds rarely.

AAW1

All American Waste, LLC EEO Statement: The Company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age, medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.