ROI Technician

Banner Health; Salt Lake City (UT); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare organization is seeking an ROI Technician to join their Release of Information team. This fully remote position involves processing high-volume medical records requests, ensuring compliance and supporting patient care while working in a collaborative team environment. Candidates should possess at least one year of experience in medical records and demonstrate effective communication and technical skills.

Qualifications

• 1+ years experience in medical records or equivalent.
• Knowledge of health information practices required.
• Effective communication and organizational skills.

Responsibilities

• Process high-volume medical records requests efficiently.
• Ensure compliance with HIPAA and state laws.
• Provide customer service and support internal staff.

Skills

Medical Records

Release of Information

Communication

Organizational Skills

Technical Skills

Education

Enrollment in RHIT/RHIA program

Equivalent education/experience

Job description

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Estimated Pay Range: $17.93 - $26.89 / hour, based on location, education, & experience.

Department: HIMS Release of Information - Corporate

Work Shift: Varied

Job Category: Revenue Cycle

We are looking for an ambitious, team-oriented individual for our Release of Information – ROI STAT Fax processing team. This fully remote role involves processing high-volume medical records requests from various providers nationwide, ensuring timely and accurate release of information to support patient care.

As an ROI Technician, your responsibilities include compiling, processing, maintaining, and confirming the proper release of patients’ medical records remotely. You will support Document Imaging, ensure regulatory compliance, reconcile medical record activity, and maintain records in centralized locations. Familiarity with Cerner and/or MRO is a bonus!

Location: Remote (hours based on AZ MST timezone). Full-time, 8am-4:30pm Mon-Fri, with rotating holidays/weekends.

Requirements: 1 year Medical Records experience and 1 year release of information experience. Must reside in approved Banner states.

Within Banner Health, you can leverage your expertise in a rewarding career supporting a leading healthcare organization. Opportunities span various disciplines, contributing to award-winning patient care.

Position Summary: Handles high-volume release of health information in compliance with HIPAA, federal, and state laws.

• Processes routine health information releases.
• Generates reports and supports departmental projects.
• Reviews requests, logs disclosures, and maintains documentation.
• Performs document imaging and distribution functions.
• Provides customer service to requesters and internal staff.
• Performs other related duties as assigned.

Minimum Qualifications: Knowledge of health information practices, with 1+ years in medical records or equivalent education/experience. Effective communication, organizational, and technical skills required.

Preferred Qualifications: Enrollment in RHIT/RHIA program, medical terminology knowledge, and additional release of information experience preferred.

Application deadline: 2025-09-27.

EEO/Female/Minority/Disability/Veterans. Supports a drug-free environment.

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