ROI Medical Records Specialist - Remote

Sharecare-0658f4bc; United States; Remote; USD 25,000 - 33,000; Full time

Job summary

Sharecare is seeking a Records Release Associate to process all release of information requests in a timely and accurate manner while safeguarding patient privacy and ensuring HIPAA compliance. You will retrieve patient charts, scan records, validate requests, and perform quality checks to deliver high-quality service.

The role emphasizes excellent customer service, confidentiality, and efficient handling of documentation.

Qualifications

• High School Diploma required; GED accepted.
• Minimum 2 years of experience in medical records or a similar setting.
• Strong computer skills; proficient with Microsoft Word and Excel.
• Must be able to type 50 wpm and use fax, copier and scanning equipment.

Responsibilities

• Process all release of information requests accurately and timely, ensuring privacy and HIPAA compliance.
• Retrieve patient charts, return charts, and scan records as required.
• Validate requests and authorizations according to procedures; perform quality checks.
• Maintain equipment in good operating condition and keep a neat work area.
• Provide excellent customer service and respond proactively to client inquiries.

Skills

Typing 50 wpm

Organizational skills

Customer service

Teamwork

Multi-tasking

Education

High School Diploma (GED)

Tools

Microsoft Word

Microsoft Excel

Fax machine

Copier

Scanning machine

Job description

Job Description:Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com.Job Summary:This position is responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.Essential Functions:Completes release of information requests including retrieving patient's medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity.Date stamps all requests and highlights pertinent data to facilitate processing.Validates requests and authorizations for release of medical information according to established procedures.Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.Maintain equipment in excellent operating condition (inside and out).Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems.May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client.Maintains a neat, clean, and professional personal appearance and observes the dress code established.Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area.Maintains working knowledge of the existing state laws and fee structureWorks within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogsCarries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations.Maintains confidentiality, security and standards of ethics with all information.Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner.Qualifications:High School Diploma (GED) requiredA minimum of 2 years prior experience in a medical records department or like setting preferredMust have strong computer software experience - general working knowledge of Microsoft Word and Excel requiredExcellent organizational skills are a mustMust be able to type 50 wpmMust be able to use fax, copier, scanning machineMust be willing to learn new equipment and processes quickly.Must be self-motivated, a team playerMust have proven customer satisfaction skillsMust be able to multi-taskSharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.