ROI Specialist II - Fast Medical Records Release (Remote)

Dayforce HCM, Inc.; Boca Raton (FL); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Dayforce HCM, Inc. seeks a Release of Information Specialist II to initiate medical record release processes using Verisma software. This role may be based at a Verisma facility, a client site, or occasionally completed remotely, reporting to the Manager of Operations, Release of Information.

The incumbent will handle ROI requests, interpret records, ensure accuracy, and maintain confidentiality while delivering strong customer service across locations.

Qualifications

• HS Diploma or equivalent; some college preferred.
• RHIT certification preferred.
• 2+ years of medical record experience.
• 2+ years of clerical/office work experience.
• Experience with HIPAA and related release regulations preferred.

Responsibilities

• Process medical ROI requests timely and efficiently.
• Use Verisma software applications to process requests.
• Support resolution of HIPAA-related release issues.
• Organize records and documents for ROI completion.
• Read and interpret medical records, forms, and authorizations.
• Provide exemplary customer service in person, by phone, and email.

Skills

Independent worker

Detail oriented

Customer service

Communication skills

Education

HS Diploma or equivalent

RHIT certification

Tools

Microsoft Office Suite

Verisma software knowledge

Job description

Dayforce HCM, Inc. seeks a Release of Information Specialist II to initiate medical record release processes using Verisma software. This role may be based at a Verisma facility, a client site, or occasionally completed remotely, reporting to the Manager of Operations, Release of Information.

The incumbent will handle ROI requests, interpret records, ensure accuracy, and maintain confidentiality while delivering strong customer service across locations.