ROI Medical Records Specialist

MRO Corporation; West Columbia (SC); On-site; USD 16,000 - 22,000; Full time

Job summary

MRO Corporation is seeking an ROI Specialist to support client sites with patient record releases under HIPAA guidelines. The role involves data entry, record retrieval from various sources, and processing requests for physician offices as needed.

You will respond to ROI inquiries, log and scan records in ROI On-Line, and ensure accurate documentation while handling payments where required. This on-site position covers client facilities across the United States.

Qualifications

• Proficient data entry into computer systems.
• Strong customer service and verbal communication skills.
• Familiarity with HIPAA guidelines and privacy rules.
• Attention to detail and ability to meet production goals.
• Experience working independently in a healthcare environment.

Responsibilities

• Review requests to determine records to release per HIPAA guidelines.
• Answer calls about ROI issues and assist walk-in customers as needed.
• Log and scan requests into ROI On-Line database; process physician requests as required.
• Handle and record cash payments at specified sites when applicable.
• Maintain compliance with site policies and regulations.

Skills

Data entry

Customer service

HIPAA knowledge

Attention to detail

Verbal communication

Education

High School Diploma/GED

Tools

ROI On-Line

Job description

Overview

The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests*

Responsibilities

• Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.
• Answer phone calls concerning various ROI issues.
• If necessary, responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database.
• If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office.
• Logs medical record requests into ROI On-Line database.
• Scans medical records into ROI On-Line database.
• Complies with site facility policies and regulations.
• At specified sites, responsible for handling and recording cash payments for requests.
• Other duties as assigned.

Qualifications

• Demonstrates proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required.
• Demonstrates the ability to work independently and meet production goals established by MRO.
• Strong verbal communication skills; demonstrated success responding to customer inquiries.
• Demonstrates success working in an environment that requires attention to detail.
• Proven track record of dependability.
• High School Diploma/GED required.
• Prior work experience in Release of Information in a physician’s office or HIM Department is a plus.Knowledge of medical terminology is a plus.
• Knowledge of HIPAA regulations is preferred.

*This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.

MRO’s employees work at client facilities throughout the United States. We are proud of the culture we create for our employees and offer an outstanding work environment. We strive to match the right applicant to the right position. To learn more about us, visit www.mrocorp.com. MRO is an Equal Opportunity Employer.

Total Compensation Base pay is one element of the total compensation package. Eligible employees may also have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.

Salary Range It is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.

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Pay Range

USD $16.00 - USD $22.00 /Yr.