ROI Medical Records Specialist

MRO; Columbia (SC); On-site; USD 34,000 - 60,000; Full time

Job summary

MRO is seeking an ROI Specialist to provide on-site support for Release of Information requests across client facilities in the United States. The role involves reviewing requester information, identifying records, and ensuring HIPAA-compliant release of data.

You will answer ROI inquiries by phone, assist walk-ins, log requests into ROI On‑Line, and may fax physician-office requests. A high school diploma is required, with data-entry and HIPAA knowledge preferred.

Qualifications

• High School Diploma or GED required.
• Experience entering data into computer systems and using the internet.
• Prior ROI experience in a physician’s office or HIM is a plus.
• Knowledge of HIPAA preferred.
• Strong verbal communication and customer service skills.
• Ability to work independently and meet production goals.

Responsibilities

• Determine records to be released by reviewing requestor information per HIPAA guidelines and locate patient data from multiple sources.
• Answer phone calls regarding ROI issues.
• Respond to walk-in requests and log information into ROI On‑Line database; process physician-office requests by fax as needed.
• Log and scan medical record requests into ROI On‑Line database.
• Handle and record cash payments for requests at applicable sites.
• Demonstrate proficiency with computer applications and data entry; internet use required.
• Maintain compliance with site policies and regulations.
• Other duties as assigned.

Skills

Data entry

Customer service

Communication

Attention to detail

Dependability

HIPAA knowledge

Internet use

Independent work

Education

HS Diploma or GED

Tools

ROI On-Line database

Medical records databases

Job description

The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests*

• Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.
• Answer phone calls concerning various ROI issues.
• If necessary, responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database.
• If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office.
• Logs medical record requests into ROI On-Line database.
• Scans medical records into ROI On-Line database.
• Complies with site facility policies and regulations.
• At specified sites, responsible for handling and recording cash payments for requests.
• Other duties as assigned.
• Demonstrates proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required.
• Demonstrates the ability to work independently and meet production goals established by MRO.
• Strong verbal communication skills; demonstrated success responding to customer inquiries.
• Demonstrates success working in an environment that requires attention to detail.
• Proven track record of dependability.
• High School Diploma/GED required.
• Prior work experience in Release of Information in a physician’s office or HIM Department is a plus.Knowledge of medical terminology is a plus.
• Knowledge of HIPAA regulations is preferred.
• This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.

MRO’s employees work at client facilities throughout the United States. We are proud of the culture we create for our employees and offer an outstanding work environment. We strive to match the right applicant to the right position. To learn more about us, visit www.mrocorp.com. MRO is an Equal Opportunity Employer.

Total Compensation

Base pay is one element of the total compensation package. Eligible employees may also have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.

Salary Range

It is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.

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