ROI Coordinator

Guidehouse; California, Northern (MO, KY); Hybrid; USD 38,000 - 63,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Life Insurance

Disability Insurance

Tuition Reimbursement

Learning Opportunities

Employee Referral Program

Job summary

Guidehouse in Ventura, CA is seeking an ROI Coordinator to support the HIM Release of Information operations. This full-time, on-site role runs 8:00 AM to 4:30 PM PT and focuses on timely ROI processing, accurate record handling, and compliance with privacy regulations.

You will answer inquiries, process requests, review subpoenas for validity, and assist with miscellaneous HIM tasks to ensure patient records are complete and accessible while maintaining strict security protocols.

Qualifications

• High school diploma or GED required.
• 0-2+ years in office, healthcare, or customer service.
• HIPAA regulations knowledge is preferred.

Responsibilities

• Answer department phone and route calls.
• Process ROI requests accurately and timely.
• Review subpoenas and validate information.
• Assist with certifications and release of information duties.
• Maintain secure handling of PHI per policies.

Skills

Customer service

Data entry

HIPAA awareness

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

## ROI CoordinatorApply: US - CA, Ventura: Full time: Posted Yesterday: 45087**Job Family:**Medical Records**Travel Required:**None**Clearance Required:**None**What You Will Do:**The **HIM Release of Information Coordinator** role is the foundation of the HIM Department operations and has significant impact on Patients, Physicians and Clinicians as well as the Organization. The HIM Analyst role is crucial to compliant, timely and accurate medical records and release of information to support continuity of care, and Department operations. Under the direction of HIM Department Leadership, the HIM Analyst is responsible for any or all of the below daily operational work in various technical aspects of the HIM Department. ***This is a full-time position based at the CMH hospital Monday through Friday, 100% ONSITE. Working hours are 8:00 AM - 4:30 PM PT.*** ***Primary work is answering department phone, processing continuity of care and patient ROI requests, review subpoenas to validate, crossed trained in all the other types of ROI for coverage.**** Medical Record Processing* Physician Suspension* Birth & Death Certificates* Release of Information* Medical Record Quantitative and/or Qualitative Review* Submission of State Required Reports / Vital Statistics **Medical Record Processing:*** Responsible for timely and accurate collection and filing of Department identified disparate documentation and/or data into the EHR; including paper and electronic file Prep, Scanning and Indexing (ex. Paper, Faxed or Scanned Files, Files on Shared Drives, Dictations, Interfaced testing, Diagnosis/Procedure Coding)* Performs quality monitoring of patient medical records; ensure integrity of the patient medical record; one patient per MRN, complete and consistent encounter documentation* Evaluates medical records for missing documentation, authentication, inaccurate or incomplete information and assigns documentation deficiencies to the appropriate physician* Fluent in all policies and procedures related to Chart Processing and Deficiencies **Physician Suspension:*** Assists physicians with completion of incomplete records; provides training for physicians for the electronic completion of incomplete records* Responsible for timely, accurate & complete notifications to physicians of deficiencies & delinquencies* Contact physicians timely and in the modes expected to provide every opportunity to assist with completion of medical record deficiencies to avoid Suspension* Effect and Remove Suspension of physician privileges for delinquent medical records in accordance with policies and procedures* Fluent in all policies and procedures related to Chart Processing, Physician Notifications, Deficiencies and Delinquencies and Suspension **Birth & Death Certificates:*** Responsible for preparing a *Certificate of Live Birth* for each birth that occurs at the Client including obtaining the personal data, preparing the certificate, securing the required signatures and registering the certificate with the local registrar within ten days of the birth* Responsible for preparing a *Certificate of Death* for each death that occurs including obtaining the personal data, preparing the certificate, securing the required signatures and registering the certificate with the local registrar within ten days of the death* Follows security procedures to restrict access to the blank and completed certificates to authorized personnel only **Release of Information:*** Assist Requestors with proper submission of ROI Requests (via phone, walk-in, portal, etc.)* Receive & log requests accurately and timely, in accordance with policy and procedure (mail, fax, email, portal, etc.)* Validate Requests are Compliant prior to processing / Notify Requestors appropriately and timely when additional information is required* Coordinate on-site record reviews; assists requestors with access to and release of information* Receive & Process Patient Amendment and Accounting of Disclosure Requests* Fluent in all organization and Department policies and procedures related to ROI **Medical Record Quantitative and/or Qualitative Reviews:*** Perform regular and/or adhoc medical record reviews at the direction of leadership **Submission of State Required Reports / Vital Statistics:*** Compile & submit State Required Reports at the direction of leadership* Compile & submit Vital Statistics at the direction of leadership **Responsibilities to Client:*** Ensure excellent Customer Service in all interactions including but not limited to Written and Verbal communications in person, on the phone, over email and in any meetings* Follow all applicable policies and procedures related to being onsite or telecommuting* Meet or Exceed performance expectations of the Client* Anticipate customer needs and initiates action to meet and/or exceed those needs* Identify and recommend ways to improve Client satisfaction**What You Will Need:*** High School Diploma or GED* 0-2+ year's experience working in an office, business, operations, customer service or healthcare field.**What Would Be Nice To Have:*** Understand and apply HIPAA regulations* Use office equipment and has basic computer skills and knowledge* Understand and work when given oral and written instructions* Work with minimum supervision after being given instruction#LI-DNIThe annual salary range for this position is $38,000.00-$63,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.**What We Offer:**Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:* Medical, Rx, Dental & Vision Insurance* Personal and Family Sick Time & Company Paid Holidays* Position may be eligible for a discretionary variable incentive bonus* Parental Leave* 401(k) Retirement Plan* Basic Life & Supplemental Life* Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts* Short-Term & Long-Term Disability* Tuition Reimbursement, Personal Development & Learning Opportunities* Skills Development & Certifications* Employee Referral Program* Corporate Sponsored Events & Community Outreach* Emergency Back-Up Childcare Program