ROI Account Manager - Remote

MRO; Nashville (TN); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated ROI Account Manager to oversee medical records requests and ensure compliance with regulations. This role involves acting as the main contact for healthcare facilities, verifying medical record requests, and maintaining high standards of customer service. The ideal candidate will possess strong organizational skills, attention to detail, and a commitment to confidentiality. If you thrive in a fast-paced environment and are passionate about providing exceptional service while navigating the complexities of medical records, this opportunity is perfect for you.

Qualifications

• Thorough and detail-oriented with strong customer service skills.
• Ability to conduct and interpret HIPAA and Privacy Guidelines.

Responsibilities

• Manage medical records requests while ensuring compliance with HIPAA.
• Provide world-class customer service to patients and clients.

Skills

Detail-oriented

Customer service

Positive attitude

Dependability

Confidentiality

HIPAA Guidelines

Organizational skills

Multitasking

Time management

Adaptability

Job description

MediCopy TN HQ Office
8 City Blvd
Suite 400
Nashville, TN 37209, USA

The ROI Account Manager is responsible for providing timely management of medical records requests for assigned healthcare facilities while providing world class customer service to customers and clients. The ROI Account Manager reports to their team lead.

Primary Responsibilities:

• Act as a main contact for communicating and collaborating with assigned accounts
• Review and verify medical record requests for validity and compliance with HIPAA, HITECH, etc.
• Verify patient information within assigned accounts' EMR systems by using key patient identifiers to ensure that all records to be reproduced are for the correct patient and scope requested.
• Confirm request information and request additional documentation from patients/requesters to process pending medical record requests.
• Pull and reproduce requested medical records while ensuring accuracy and compliance with MediCopy policies/procedures as well as state/federal regulations.
• Follow and perform workflows specific to assigned accounts.
• Provide and log detailed and accurate information on each file/chart processed in accordance with MediCopy's policies/procedures.
• Update and maintain an accurate Accounting of Disclosures for all activities and processes associated with medical records requests.
• Provide world-class customer service to patients and clients while ensuring patient privacy.
• Handle high call volumes while maintaining a high level of service and professionalism.
• Maintain all established production/quality goals while managing assigned accounts within MediCopy's established turnaround time.
• Report to the Director of Operations as necessary.

Skills/Qualifications:

• Thorough and detail-oriented
• Customer-oriented disposition
• Demonstrate a positive attitude and be able to interact well with employees
• Proven consistent dependability and attendance
• Confidentiality and discretion are required
• Ability to conduct and interpret HIPAA and Privacy Guidelines
• Solid organizational skills, including multitasking and time management
• The flexibility to adapt to frequent changes in the industry and office