ROI Account Manager - Remote

MRO; Nashville (TN); Remote; USD 45,000 - 65,000; Full time

Job summary

A healthcare company based in Nashville seeks an ROI Account Manager to manage medical records requests while delivering exceptional customer service. The role entails verifying requests for compliance, ensuring accuracy, and maintaining high standards of confidentiality. Candidates must possess a High School Diploma or GED and demonstrate proficiency in EHR management along with excellent communication skills.

Qualifications

• Prior experience with Electronic Health Records (EHR) is necessary.
• Excellent communication skills and strong organizational skills required.
• High School Diploma or GED is mandatory.

Responsibilities

• Manage medical records requests for assigned healthcare facilities.
• Verify requests against HIPAA and HITECH regulations.
• Provide world-class customer service and maintain confidentiality.

Skills

Communication

Dependability

Customer-oriented

Organizational skills

Detail-oriented

Discretion and confidentiality

Flexibility

Multitasking

Education

High School Diploma or GED

Tools

Electronic Health Records (EHR)

Job description

The ROI Account Manager is responsible for providing timely management of medical records requests for assigned healthcare facilities while delivering world-class customer service to customers and clients. The ROI Account Manager reports to their team lead.

Primary Responsibilities:

1. Act as a main contact for communicating and collaborating with assigned accounts.
2. Review and verify medical record requests for validity and compliance with HIPAA, HITECH, etc.
3. Verify patient information within assigned accounts' EMR systems using key identifiers to ensure records are for the correct patient and scope.
4. Confirm request details and request additional documentation from patients/requesters to process pending requests.
5. Pull and reproduce requested medical records, ensuring accuracy and compliance with MediCopy policies/procedures and regulations.
6. Follow workflows specific to assigned accounts.
7. Provide and log detailed, accurate information on each file/chart processed according to MediCopy's policies/procedures.
8. Maintain an accurate Accounting of Disclosures for all activities related to medical records requests.
9. Provide world-class customer service to patients and clients while ensuring patient privacy.
10. Handle high call volumes while maintaining a high level of service and professionalism.
11. Maintain all established production and quality goals, managing accounts within MediCopy's turnaround times.
12. Report to the Director of Operations.

Skills/Qualifications:

• Prior experience with Electronic Health Records (EHR).
• Thorough and detail-oriented.
• Professional demeanor.
• Customer-oriented disposition.
• Positive attitude and good interaction skills with employees.
• Excellent communication skills.
• Dependability and good attendance.
• Confidentiality and discretion are required.
• Ability to interpret HIPAA and Privacy Guidelines.
• Strong organizational skills, including multitasking and time management.
• Flexibility to adapt to industry and office changes.
• High School Diploma or GED required.

Preferred Behaviors:

Team Player: Works well as part of a group.

Detail Oriented: Capable of completing tasks with all necessary details.

Additional Information:

This employer is an Equal Opportunity Employer and is required to notify all applicants of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.