Rockwall Instructor

Chelsea Piers; New York (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Excellent benefits

Career growth opportunities

Job summary

Chelsea Piers is seeking a Rockwall Instructor to deliver outstanding customer service, coach private lessons, and ensure security at the Rockwall. This role involves a passion for sports and fitness, and demands a high-energy, outgoing individual.

The ideal candidate will have at least 5 years of rock climbing and teaching experience, complemented by superior customer service and communication skills. Join us in transforming lives through sports and fitness.

Qualifications

• At least 5 years of rock climbing and teaching experience.
• High-energy, personable with a passion for fitness.
• Self-motivated with an outgoing and affable disposition.
• Ability to lift 30 to 45 pounds.

Responsibilities

• Work desk shifts at the Rockwall.
• Deliver customer service according to standards.
• Monitor visitor access and maintain security.
• Coach Rockwall private lessons as needed.

Skills

Customer service skills

Communication skills

Teamwork

Self-motivation

Organizational skills

Job description

Opportunity

At Chelsea Piers you will find colleagues who are passionate about what we do. Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.

Role & Responsibilities

As a Rockwall Instructor, you will have the responsibility of delivering customer service in line with our Chelsea Piers Standards of Excellence. The responsibilities and duties described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

Responsibilities

• Work desk shifts at the Rockwall
• Delivers customer service in line with our Chelsea Piers Standards of Excellence
• Monitor visitor access and maintain security awareness
• Greet, assist, and accommodate guests
• Coach Rockwall private lessons as needed
• Participate in special and member events as scheduled

Qualifications

• Candidates must have at least 5 years of rock climbing and teaching experience
• High-energy, personable and passion for fitness with a team-first mentality
• Analysis and understanding of key business metrics that directly impact membership growth
• Self-motivated/entrepreneurial spirit with an outgoing, diligent and affable disposition
• Superior customer service skills; excellent and clear communication skills, both verbal and written; strong organizational skills and attention to detail
• Must be able to lift 30 to 45 pounds or appropriate weight to lead session