Rockwall Instructor

Chelsea Piers Lp; Chelsea (NY); On-site; USD 20,000 - 29,000; Full time

Job summary

Chelsea Piers Lp in Chelsea, NY is seeking a Rockwall Instructor to deliver outstanding guest service and safety on the Rockwall. The role requires engaging with members, coaching private lessons, and guiding visitors through experiences.

You will work desk shifts, monitor access, greet guests, and support events while maintaining Chelsea Piers' Standards of Excellence. Candidates must have at least 5 years of rock climbing and teaching experience, with high energy and strong communication.

Qualifications

• At least 5 years of rock climbing and teaching experience.
• High-energy, personable with a team-first mentality.
• Analytical understanding of metrics that influence membership growth.
• Self-motivated/entrepreneurial spirit with an outgoing, diligent disposition.
• Superior customer service and clear verbal/written communication; strong organizational skills.
• Must lift 30–45 pounds or equivalent to lead sessions.

Responsibilities

• Work desk shifts at the Rockwall.
• Deliver customer service in line with Chelsea Piers Standards of Excellence.
• Monitor visitor access and maintain security awareness.
• Greet, assist, and accommodate guests.
• Coach Rockwall private lessons as needed.
• Participate in special and member events as scheduled.

Skills

Customer service

Communication

Team player

High energy

Attention to detail

Organization

Job description

Job Details

Job Location: Chelsea - New York, NY 10011

Salary Range: $18.00 - $18.00 Hourly

The Opportunity

At Chelsea Piers you will find colleagues who are passionate about what we do. Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.

Role & Responsibilities

As a Rockwall Instructor, you will have the responsibility of delivering customer service in line with our Chelsea Piers Standards of Excellence.

The responsibilities and duties described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

Responsibilities

• Work desk shifts at the Rockwall
• Delivers customer service in line with our Chelsea Piers Standards of Excellence
• Monitor visitor access and maintain security awareness
• Greet, assist, and accommodate guests
• Coach Rockwall private lessons as needed
• Participate in special and member events as scheduled

Qualifications

• Candidates must have at least 5 years of rock climbing and teaching experience
• High-energy, personable and passion for fitness with a team-first mentality
• Analysis and understanding of key business metrics that directly impact membership growth
• Self-motivated/entrepreneurial spirit with an outgoing, diligent and affable disposition
• Superior customer service skills; excellent and clear communication skills, both verbal and written; strong organizational skills and attention to detail
• Must be able to lift 30 to 45 pounds or appropriate weight to lead session