Robotics Triage & Diagnostics Engineer

Sunday; Redwood City (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

Sunday Robotics in Redwood City is building data‑driven triage for our growing robot fleet. As a Triage Associate you will be the first line of defense, isolating hardware, software and deployment issues and ensuring reproducible findings for engineering handoff.

You will work with Eval, Teleop, Fleet Ops and Engineering teams to triage, log evidence, maintain documentation, and improve the ticket taxonomy while spotting recurring patterns before they escalate.

Qualifications

• Hands‑on experience debugging robotics, electronics, or embedded hardware.
• A degree in electrical or mechanical engineering, computer science, robotics or a related field (or equivalent work experience).
• Ability to read logs and telemetry and turn them into a clear, actionable diagnosis.
• Clear written communication — your ticket write-ups and RCA write-ups need to make sense to someone who wasn’t there.
• High agency — you see an issue, you dig in and don’t wait around for someone to hand you a playbook.
• Ability to prioritize across a queue of competing, sometimes ambiguous, incoming issues.
• Ability to leverage AI to enhance productivity.

Responsibilities

• Serve as the first line of defense for incoming hardware, software and deployment issues — isolating, reproducing, and characterizing problems before they’re escalated.
• Support intake and triage across the fleet, applying a structured taxonomy to route issues to the correct team (e.g. hardware, software, deployment).
• Partner directly with the eval, teleop and engineering teams to catch and capture issues in real time.
• Investigate incidents — pulling logs and telemetry, checking prior tickets for similar failure signatures, and documenting clear, reproducible findings for engineering handoff.
• Maintain and continuously improve triage documentation, tooling, workflows, and the ticket taxonomy as new failure modes emerge.
• Track incident trends across the fleet and flag recurring or systemic patterns before they become bigger issues.

Skills

Robotics debugging

Embedded hardware debugging

Telemetry & logs reading

Clear written communication

AI tooling for productivity

Education

Degree in electrical or mechanical engineering, computer science, robotics or related field

Tools

Logs analysis tools

Telemetry interpretation

Ticketing systems

Job description

Sunday Robotics in Redwood City is building data‑driven triage for our growing robot fleet. As a Triage Associate you will be the first line of defense, isolating hardware, software and deployment issues and ensuring reproducible findings for engineering handoff.

You will work with Eval, Teleop, Fleet Ops and Engineering teams to triage, log evidence, maintain documentation, and improve the ticket taxonomy while spotting recurring patterns before they escalate.