Robotics Systems Field Engineer , RIVR

Amazon; Austin (TX); Presencial; USD 129.000 - 175.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

RSUs / stock options

401(k) matching

Paid time off

Descripción de la vacante

Amazon RIVR seeks a Tier 2 escalation engineer to interface with Amazon last-mile teams, resolving complex system issues and guiding field robot deployments. You will perform deep-dive root cause analyses and implement quick fixes to sustain a 1:5 engineer-to-robot ratio.

You will partner with QA to shape realistic test cases, document procedures, and serve as the bridge to Product and Engineering for field-driven requirements. Strong robotics and software skills are essential.

Formación

• Experience automating, deploying, and supporting large-scale infrastructure.
• Experience programming in Python, Ruby, Golang, Java, C++, C#, Rust.
• Experience with Linux/Unix.
• 2+ years robotics system components and controls experience.
• BA in Engineering (Robotics, Mechanical, Electrical), Computer Science, or related field.
• Proven experience with ROS2 and robotics frameworks.
• Troubleshooting real robot hardware and complex electromechanical systems.
• Navigate complex codebases and robot logs for diagnostics.

Responsabilidades

• Serve as Tier 2 technical escalation point for field operations interfacing with last-mile teams.
• Perform deep-dive Root Cause Analysis on field failures to identify hardware, software, or environmental factors.
• Execute debugging and quick fixes to maintain engineer-to-robot ratio.
• Collaborate with QA to design full-system test cases and capture field edge cases.
• Lead operational readiness and optimization of deployed robots across sites.
• Develop and maintain technical documentation, troubleshooting guides, and SOPs for Field Technicians.
• Translate field issues and RCA insights into structured product requirements.

Conocimientos

Infrastructure automation

Python

Ruby

Golang

Java

C++

Linux/Unix

Robotics systems

ROS2

Diagnostics

Codebase navigation

Robot logs

Educación

Bachelor's degree in Engineering (Robotics/Mech/Electric) or CS

Herramientas

ROS2

Descripción del empleo

Key job responsibilities

• Serve as the Tier 2 technical escalation point for field operations, interfacing directly with Amazon last-mile teams to resolve complex system issues.
• Perform deep-dive Root Cause Analysis (RCA) on field failures to identify whether issues stem from hardware, software, or environmental factors.
• Execute debugging and perform quick technical fixes to maintain a target ratio of 1 engineer to 5 robots.
• Collaborate with QA Engineers to provide real-world input for the design of full-system test cases, ensuring field edge cases are captured.
• Lead the operational readiness and optimization of RIVR's deployed robots, ensuring seamless integration across diverse sites.
• Develop and maintain technical documentation, troubleshooting guides, and Service & Support SOPs for Field Technicians.
• Act as the technical bridge to Product and Engineering teams, translating field-identified issues and RCA insights into structured requirements for the product roadmap.

About the team

Amazon RIVR is a robotics company pioneering Physical AI through real-world doorstep delivery. Founded in 2024 as an ETH Zurich spin-off, RIVR developed wheeled-legged robots designed to operate in complex, unstructured environments such as stairs, gates, doors, and uneven urban terrain. We believe that achieving general physical intelligence requires solving real customer problems in the real world, where robots can learn from rich operational data at scale.

Following our acquisition by Amazon in March 2026, we are continuing this mission with greater reach and speed. By combining custom robot hardware, onboard autonomy, and cloud-based coordination, Amazon RIVR is building the next generation of safe, reliable autonomous robots for last-mile delivery.

Basic Qualifications

• Experience in automating, deploying, and supporting large-scale infrastructure
• Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
• Experience with Linux/Unix
• 2+ years of robotics system components and controls experience
• BA in Engineering (Robotics, Mechanical, Electrical), Computer Science, or a related technical field.
• Proven experience working with ROS2 and robotics frameworks.
• Hands-on experience troubleshooting real robot hardware and complex electromechanical systems.
• Proven ability to navigate complex codebases and robot logs to perform systematic diagnostics on sensors, connectivity, and control systems.

Preferred Qualifications

• Experience with distributed systems at scale
• Prior experience in a Tier 2 or Tier 3 support role within robotics or industrial automation.
• Experience with Amazon operations or similar last-mile delivery ecosystems.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, AUSTIN - 129,200.00 - 174,800.00 USD annually