Robotics Product Support Engineering Lead

Intuitive Surgical, Inc. in; Sunnyvale (CA); On-site; USD 164,000 - 236,000; Full time

Job summary

Intuitive Surgical in Sunnyvale, CA, seeks a Manager, Product Support Engineering (Finance) to lead a team handling real-time field escalations, create service content, and drive product improvements for the Robotic System and Digital Platforms.

You will partner with Product Development, Operations, and Finance to define goals, KPIs, and processes, ensuring readiness for regulatory audits and compliant service delivery.

Qualifications

• Bachelor's degree in Engineering or equivalent.
• Experience in a regulated environment and medical device industry preferred.
• Strong analytical, troubleshooting and communication skills.
• Proven leadership of a service engineering team and cross-functional collaboration.

Responsibilities

• Provide vision and leadership for the Product Support Engineering team.
• Define product pillars, goals, processes, and metrics for support excellence.
• Own tier-3 escalation handling and drive issue resolution with Engineering.
• Support robotic platform product development, integration, validation, and deployment strategies.
• Collaborate with Product Management, Finance, Analytics to streamline support and reduce costs.

Skills

Analytical skills

Troubleshooting

Cross-functional collaboration

Regulatory awareness

Communication

Education

Bachelor's degree in Engineering

Tools

SQL Server

Python

PowerShell

MATLAB

Git

JIRA

Confluence

Job description

Intuitive Surgical in Sunnyvale, CA, seeks a Manager, Product Support Engineering (Finance) to lead a team handling real-time field escalations, create service content, and drive product improvements for the Robotic System and Digital Platforms.

You will partner with Product Development, Operations, and Finance to define goals, KPIs, and processes, ensuring readiness for regulatory audits and compliant service delivery.